Sr Engineer, Software Engineer - Genesys Cloud
About The Position
Nationwide is hiring a Senior Software Engineer to support the Lords of the Ring team within the CSS BSA Contact Center organization. The team uses Genesys Cloud to deliver contact center solutions. This role involves build and run activities, including designing, developing, implementing, maintaining, and providing operational support for contact center solutions. The position collaborates with technical and business teams to provide reliable, scalable, high-performing customer service platforms. The Senior Software Engineer delivers technology solutions for business partners by creating software applications or modifying and supporting packaged or custom-built applications. Work includes analyzing, coding, configuring, testing, debugging, documenting, maintaining, and deploying applications. The role applies secure software and systems engineering practices and DevSecOps throughout the delivery lifecycle. This is a hybrid opportunity, with preferred locations in Columbus, Ohio, or Des Moines, Iowa. A remote arrangement may be considered based on skills and experience. The position reports to a Technology Manager or Director and may include on-call responsibility after normal working hours and/or on weekends. It is exempt and not eligible for overtime.
Requirements
- Two or more years of software engineering, analysis, or related technology experience.
- Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript.
- Knowledge of the software development lifecycle.
- Ability to tackle moderately complex business and development problems.
- Ability to thrive in a team environment.
- Hands-on experience with Genesys Cloud and familiarity with modern DevOps and monitoring tools, including Harness, GitHub, Splunk, and Cyara.
Nice To Haves
- Undergraduate studies in computer science, management information systems, or another related degree; technology experience or non-traditional technology certificates may substitute for an undergraduate degree.
- Knowledge of the insurance or financial services industry.
Responsibilities
- Analyze solutions and develop, test, debug, document, and deploy software according to standards and best practices.
- Design, develop, implement, maintain, and provide operational support for contact center solutions.
- Create new software applications or modify and support existing packaged or custom-built applications.
- Apply secure software and systems engineering practices throughout the delivery lifecycle to protect data and technology solutions from threats and vulnerabilities.
- Use DevSecOps practices, tooling, and techniques.
- Collaborate with technical and business teams to support reliable, scalable, and high-performing customer service platforms.
- Drive continuous improvement and learning through ongoing training, practice, and innovation.
- Manage project priorities, deadlines, and deliverables proactively.
- May perform other responsibilities as assigned.
Benefits
- Medical, dental, and vision coverage
- Life insurance
- Short- and long-term disability coverage
- Paid time off, with newly hired associates receiving a minimum of 18 days per full calendar year, prorated quarterly based on hire date
- Nine paid holidays
- Eight hours of Lifetime paid time off
- Eight hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
