Senior General Manager

Victra - Verizon Wireless Premium Retailer•Bemidji, MN

12d•Onsite

About The Position

Victra is the largest Verizon Authorized Retailer in the United States. As a Senior General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Senior General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience, and acting as a mentor for your Assistant General Manager. You will also complete training courses and attend weekly sales leadership calls. This is an hourly role.

Requirements

1-3 years of experience in a retail sales environment, with some leadership or supervisory experience preferred
Proven track record of achieving team and individual sales goals
Ability to balance multiple priorities in a fast-paced environment
Experience setting goals, evaluating performance, and developing a high-performing team
Basic interview skills and staffing knowledge
High school diploma or GED
One or more years of customer service, preferably in retail or sales
Willingness to work evenings, weekends, holidays, and during peak periods
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Own the hiring process for your store: interview, select, and bring in the best talent — treat recruiting as core to this role, not an afterthought squeezed in between shifts
Support, coach, and mentor sales associates to achieve store goals
Teach and model the sales process with Every Guest, Every Time
Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives
Attend required manager trainings, roundtables, and group sessions to keep growing as a leader yourself
Take ownership for store and employee success, including work-related needs
Ensure employees meet monthly success measurements and complete assigned training on time
Support proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functions
Maintain store performance by supporting inventory compliance
Keep score daily — review store and personal metrics every day rather than waiting for the monthly review
Reinforce the standard Victra Greet across your store — introduce yourself, get the guest's name, and ask what brings them in — every guest, every time
Assist with guest escalations and resolve issues in a timely manner
Stay up to date with sales promotions and ensure guests receive complete solutions for their needs
Assist in attracting and retaining top-caliber employees
Build relationships with fellow General Managers and Assistant General Managers across the district to share what's working
Help implement sales tools and initiatives as they roll out
Create and implement innovative ways to drive traffic to the store and capitalize on the existing customer base
Participate in special projects and pilots as assigned
Engage in sales strategy development to showcase products and services throughout the store
Act as a brand advocate for Victra
Communicate company objectives and priorities to team members