Senior General Manager
About The Position
JLL is seeking a Senior General Manager (SGM) to join their Office Property Management team. The role focuses on providing an experiential approach to property management, supporting business growth through people integration, developing staff, supporting ambitions beyond the workplace, and applying new technology and data for change. The SGM will manage an office portfolio, ensuring client and tenant satisfaction, preparing budgets and financial reports, managing improvement projects, and developing staff. The position requires strong communication skills with building owners and tenants, strategic thinking, and the ability to create a collaborative environment. The role also emphasizes a people-focused approach, understanding client and team member needs, and managing relationships for conflict resolution and client retention.
Requirements
- Bachelor’s degree required; advanced degree a plus.
- Minimum of ten (10) years of commercial property management experience, including recent experience managing office property.
- Strong financial acumen and experience preparing budgets, CAM reconciliations, and other related financial reports.
- Familiarity with building systems, lease negotiation, documentation, and administration.
- At least 5 years of management experience.
- California Real Estate license required within the first six months of employment.
- Experience using a property management accounting platform, such as Yardi, Kardin, or MRI is required.
- Strong verbal and written communication skills.
- Ability to establish relationships with all levels of the organization and external clients.
- Proficiency in the use and application of technology tools.
- Proven track record of results.
- Must be authorized to work in the United States without sponsorship.
Nice To Haves
- Advanced degree a plus.
Responsibilities
- Provide leadership to the team and outstanding customer service to clients while managing an office portfolio.
- Responsible for all aspects of client and tenant satisfaction.
- Prepare budgets and financial reports.
- Manage TI and/or capital improvement projects.
- Develop staff.
- Communicate effectively (written and verbal) with building owners and tenants to ensure ongoing, successful relationships.
- Contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team.
- Contribute to developing successful, diverse teams through inclusive and thoughtful means of communication.
- Seek out and understand the needs, perspectives, and motivations of clients and team members.
- Manage client, tenant, and vendor relationships to allow for seamless conflict resolution and client retention.
- Make technology work to your advantage and continually seek opportunities to develop your skillset.
- Act decisively, think big, and manage time to meet deadlines in a fast-paced, high-volume environment.
- Contribute to a diverse, supportive, and talented team.
Benefits
- Competitive salary and benefits package.
- 401(k) plan with matching company contributions.
- Comprehensive Medical, Dental & Vision Care.
- Paid parental leave at 100% of salary.
- Paid Time Off and Company Holidays.
- Early access to earned wages through Daily Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
