Senior General Manager-Mansfield- Up To 70k Base Starting Pay + Bonus

Freddy's Frozen Custard & Steakburgers•Mansfield, TX

5h•$70,000

About The Position

The Restaurant General Manager is responsible for the overall efficiency and technical operations of the store, ensuring Freddy's standards of quality, timeliness, and service. The role controls labor and food costs, builds relationships with guests, handles guest issues, and models hospitality. It also involves training and developing staff, team building through employee motivation, staff scheduling, and product ordering according to sales volume. The manager leads the team in following company procedures and maintaining quality, service, safety, and financial standards. They monitor sales and costs, manage schedules and forecasts, oversee operational and administrative tasks, and address guest concerns and employee performance issues. The position requires at least 50 hours per week or as management demands or restaurant needs dictate, including morning, day, and evening shifts and weekends.

Requirements

Generally, one to three years of restaurant management or related experience.
Excellent written and verbal communication skills, including the ability to communicate detailed information clearly to guests, colleagues, and management.
Excellent guest-service skills and the ability to interact positively and professionally to develop and maintain strong working relationships.
Strong attention to detail and organizational skills.
Must pass a background check.
Non-expired driver's license.
Acceptable driving record under company policy and insurance requirements.
Current foodservice certificates as required by state law.
Experience with Microsoft Office, Excel, Word, and the Internet.
Availability to work morning, day, and evening shifts, including weekends.
Availability to work a minimum of 50 hours per week or as management demands or restaurant needs dictate.

Responsibilities

Ensure all Company Standard Operation Procedures are followed.
Teach and practice Freddy's standards of quality, timeliness, and service.
Maintain open communication, positive attitudes, and trust-based relationships with personnel.
Make customer satisfaction a priority and consistently demonstrate hospitality.
Lead by example by maintaining a professional image, appearance, and language.
Conduct daily labor analysis to achieve target labor percentage.
Enforce quality control standards, procedures, and portion-control guidelines.
Monitor sales trends, develop forecasts, and make decisions to control sales and labor costs.
Maximize productivity without compromising quality standards.
Ensure compliance with health department regulations, address violations, provide corrective action, and ensure inspections are conducted.
Meet guest needs and special requests and resolve complaints or concerns.
Review and approve schedules and forecasts.
Coordinate opening and closing activities safely and on time.
Complete operational checklists daily.
Ensure cash-handling procedures are followed.
Complete and submit paperwork and administrative forms correctly and on time.
Resolve conflicts and address team-member performance issues constructively and according to policies.
Train and develop staff, build teams, motivate employees, coordinate staff schedules, and order products according to sales volume.