Senior General Liability Claims Analyst (Hybrid, Seattle)

Nordstrom•Seattle, WA

8d•Hybrid

About The Position

We are seeking a seasoned Senior General Liability Claims Analyst to join our in-house Legal department. This role is responsible for independently managing and adjusting a wide range of general liability claims, including customer injury, property damage, and product liability matters. The ideal candidate will bring deep claims handling expertise, a customer-centric approach, and a collaborative mindset to work cross-functionally with internal teams and external stakeholders. A day in the life… The ideal Sr. GL Claims Analyst is motivated, results-oriented and committed to providing outstanding customer service every day in a self-insured and self-administered claims environment. Responsible for all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration. Provides support for attorney-represented pre-litigation claims. Assists with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing.

Requirements

Minimum of 7+ years of experience as a general liability claims analyst/examiner
Minimum of 5+ years of experience working in customer service
Knowledge of tort, contract/indemnity and insurance issues, as well as medical and legal terminology
Prior experience with self-insured, self-administered employer preferred
Strong computer skills with general understanding of Microsoft Office and Outlook, and other Risk Management or claims or legal document management systems
Excellent oral and written communication skills
Understanding of retail and the service environment of Nordstrom
Ability to take responsibility and exercise good judgment consistent with Nordstrom’s high ethical standards
Ability to work effectively in a team environment and establish working relationships with colleagues
Excellent time-management skills, ability to manage a high-volume case load and meet deadlines in a fast-paced environment
Proven analytical and organizational skills with robust attention to detail
Strong Professional, trustworthy, and reliable
Ability to handle confidential information with respect and integrity
Expert in working in a team environment and independently investigation skills

Responsibilities

Independently manage and adjust a wide range of general liability claims, including customer injury, property damage, and product liability matters.
Provide outstanding customer service in a self-insured and self-administered claims environment.
Handle all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration.
Provide support for attorney-represented pre-litigation claims.
Assist with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing.