Senior Functional Leader, Field Services Dispatch

GE Vernova • Atlanta, GA

1d • Remote

About The Position

The Senior Functional Leader – Field Service Dispatch is accountable for defining and delivering the future-state vision for field resource dispatch and mobilization within the Integrated Service Management (ISM) multi-year digital transformation program. This role leads the design and deployment of a standardized, system-driven dispatch model that ensures the right resources are assigned, mobilized, and ready to execute outage work efficiently and predictably. Partnering closely with Resource Management and enabling functions—including Immigration, Competency Management, and Field Service Coordination (FSC)—the leader ensures dispatch decisions are optimized, compliant, and aligned with operational and schedule requirements.

Requirements

• Bachelor’s degree from an accredited university or college.
• 7+ additional years of experience in cross functional roles supporting Commercial, Supply Chain, Field Services, Region Operations organizations.

Nice To Haves

• Proven experience leading service, operations, or field service transformations across regions using Digital Technology.
• Strong background in process standardization, Lean, and operating model design.
• Functional expertise with GEV Applications specifically ServiceMax, Resource Optimizer and Data Lake.
• Demonstrated ability to translate business strategy into scalable digital solutions in partnership with IT.
• Experienced individual contributor with strong cross-functional influence and executive communication skills.

Responsibilities

• Define and lead the enterprise strategy for field resource dispatch and mobilization.
• Evolve dispatch from a reactive coordination activity into a predictive, optimization-driven capability that ensures execution readiness, resource quality, and on-time outage delivery at best cost.
• Drive global standardization across TFA, Craft, and Onsite Services, establishing ONE Field Execution Team operating under a single, integrated model.
• Embed Lean principles to eliminate inefficiencies in dispatch, mobilization, and coordination.
• Own the functional roadmap for Field Services Fulfillment.
• Enable seamless integration between upstream demand signals and downstream execution, leveraging Salesforce Field Service and optimization engines to automate dispatch decisions and improve utilization.
• Ensure scalable, governed solutions with minimal customization.
• Manage TFA & Craft Dispatch, resource reallocation and recalibration driven by event date changes and schedule shifts.
• Integrate with Competency & Certification Management to ensure skill-match accuracy.
• Integrate with Immigration & compliance processes within Salesforce.
• Coordinate with FSC (Field Service Coordination) for seamless craft mobilization.
• Evolve toward automated dispatch using Resource Optimizer / Salesforce Field Service.
• Serve as the primary functional counterpart to IT.
• Co-own solution design, validate blueprints, and shape delivery to ensure alignment with business priorities.
• Drive clarity on requirements, scope, and value-based prioritization.
• Drive adoption of a system-driven dispatch model, replacing manual coordination and tools.
• Align stakeholders, clarify ownership, and embed consistent practices across regions.
• Establish governance, decision rights, and escalation frameworks to enable rapid and confident dispatch decisions.
• Build organizational capability to operate in a data-driven, execution-focused environment.
• Own functional accountability for legacy dispatch and resource management tools, ensuring controlled backlog delivery while supporting transition and sunset aligned with the ISM roadmap.

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior