Senior Functional Consultant - Commercial Banking

nCino, Inc.

11d•$81,600 - $138,700

About The Position

nCino is hiring a Senior Functional Consultant to lead delivery of its commercial banking solutions at community and regional financial institutions. The consultant uses commercial lending experience to advise clients on lending best practices with nCino and stays current on banking regulations. The role leads projects, translates business requirements into functional designs, partners with technical teams, and delivers product demonstrations and training. The consultant also aligns stakeholders, from executives to end users, through clear updates, risk assessments, and ongoing communication. The position combines banking and product expertise with project delivery, client consulting, change management, and end-user support. The consultant guides customers in using nCino effectively, works with systems integration partners, and helps resolve product gaps and customization tradeoffs. The role also uses AI tools and insights to improve efficiency, decision-making, customer experience, and team productivity. The ideal candidate has substantial commercial lending experience and understands loan origination, credit decisions, and regulatory expectations. They can lead projects with minimal oversight, communicate complex topics to varied audiences, solve problems independently, and are interested in learning and working through functional challenges involving technology. Salesforce or agile delivery experience is a plus. Travel may be required.

Requirements

Undergraduate degree in a relevant field such as Business, Management, or Information Technology, or equivalent experience.
At least 5 years of professional experience in banking or a related field.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to manage complex tasks with precision, using strong organizational, time management, and problem-solving skills.
Effective communication across all levels, including explaining complex information in audience-appropriate terms.
Ability to lead projects with minimal oversight, take initiative, and escalate issues when appropriate.
Ability to build credibility and influence through transparent communication, collaboration, and consistent follow-through.
Ability to support organizational change by identifying improvement opportunities and constructively challenging existing processes.

Nice To Haves

Salesforce experience.
Previous project management experience.
Background in multiple lines of business in banking.
Familiarity with agile software delivery practices and concepts.
Commercial lending experience, including knowledge of loan origination, credit decisions, and regulatory expectations.

Responsibilities

Serve as the primary liaison between clients and technical teams, translating business requirements into solution designs and detailed functional specifications.
Escalate program-related issues and concerns promptly and professionally to maintain project momentum and customer satisfaction.
Provide strategic consulting based on banking industry knowledge and nCino best practices, including insight on industry trends and regulatory requirements.
Identify solutions to complex problems and conduct benchmarking and analysis to recommend best practices and improvements.
Demonstrate expertise in nCino’s technical functionality and high-level data model, and guide customers in applying the product to their needs.
Conduct product demonstrations and training sessions, provide ongoing support and troubleshooting, and advocate internally for product gap resolutions.
Build relationships with stakeholders across financial institutions and champion nCino adoption.
Provide project status updates and risk assessments to peers and senior management, including reports and presentations on progress, risks, and mitigation strategies.
Communicate actionable insights and maintain transparent, consistent communication across project stakeholders.
Use project management tools and methodologies to track progress and resources; apply change management principles to support customer adoption and transitions.
Align project activities with strategic objectives and deliverables, keeping work on time and within budget.
Apply agile principles and nCino project methodology, leading efficient delivery processes and continuous improvement.
Advise systems integration partners delivering nCino solutions, ensure alignment with project goals and nCino standards, and present tradeoff analyses for customization requests.
Conduct regular project team status meetings, maintain a detailed schedule, and clarify team responsibilities and deadlines.
Train, support, and guide end users through workshops, documentation, training materials, and user guides; provide ongoing support and promote continuous improvement.
Leverage AI tools and techniques to automate routine tasks, improve accuracy, save time, and minimize errors.
Use AI-driven insights to support decision-making, customer experience, and team productivity; stay informed about AI advancements and identify scalable opportunities.