Senior Function Lead - SaaS Implementation

Aventia•Madison, NJ

2d•$115,000 - $135,000•Hybrid

About The Position

BEM Systems is seeking a Senior Functional Lead to drive requirements, client engagement, and functional delivery for implementations of its SaaS-based transportation solutions. This is a client-facing leadership role responsible for leading requirement gathering, facilitating gap-fit analysis, supporting Agile implementation, and driving client adoption through validation and training. The ideal candidate will bring strong experience in enterprise SaaS implementations, workshop facilitation, and business process analysis, with a preference for government or transportation domain experience.

Requirements

7+ years of experience in a Functional Lead, Business Analyst, or Implementation Consultant role
Proven experience leading requirement gathering workshops and stakeholder sessions
Strong experience with enterprise SaaS implementations, preferably configuration driven systems
Demonstrated ability to translate complex business workflows into structured functional requirements and solution designs
Hands-on experience using AI tools for documentation generation, meeting summarization, requirements analysis and productivity enhancement.
Experience supporting end-to-end implementation lifecycle, including requirement gathering, validation, Agile delivery support, UAT coordination, client training and onboarding
Strong communication skills with ability to engage senior client stakeholders
Experience working in Agile / Scrum environments
Proficiency with tools such as Microsoft Office Suite, Jira, Visio, Lucidchart, or similar tools
Demonstrated track record of operating with a high level of ownership, accountability, and deadline discipline in client-facing implementation roles

Nice To Haves

Experience working with state or local government agencies, especially Departments of Transportation (DOTs)
Domain knowledge in Right-of-Way (ROW), Permitting, Utilities and Energy, land or asset management systems
Experience with system integrations and APIs, data migration and mapping, reporting and analytics requirements
Familiarity with GIS concepts and spatial data
Experience delivering formal client training programs and end-user enablement
Local Candidate

Responsibilities

Lead requirement gathering workshops with client stakeholders, including business SMEs, technical SMEs, and program leadership
Facilitate structured gap-fit analysis sessions to align client workflows with SaaS product capabilities
Analyze and document current-state and future-state business processes, identifying gaps and opportunities for standardization
Define and document functional requirements, user stories, and acceptance criteria
Serve as the primary functional point of contact for clients throughout the implementation lifecycle
Translate business requirements into configuration-ready specifications for product and engineering teams
Develop mockups, wireframes, and solution prototypes to validate requirements and illustrate proposed workflows and UI concepts
Support Agile delivery cycles, including backlog refinement, sprint validation, and requirement clarification
Lead requirements validation sessions and ensure alignment with client expectations prior to development and release
Coordinate and support User Acceptance Testing (UAT) to define test scenarios, support execution, and validate outcomes and issue resolution
Deliver and support client training sessions, including development of training materials and end-user training workshops
Utilize AI tools to accelerate documentation, improve consistency and quality of deliverables, and enhance knowledge capture and reuse
Identify opportunities to reduce customization, standardize implementations, and improve delivery efficiency and scalability
Contribute to development of implementation playbooks, templates, and best practices
Demonstrate a strong sense of ownership and accountability by proactively driving tasks to completion, following through on commitments, and ensuring timely delivery of all functional deliverables
Maintain a high level of discipline and organization, including managing multiple concurrent workstreams, meeting tight client and project deadlines, ensuring consistent and high-quality documentation output
Take initiative to identify risks, gaps, or delays early and proactively communicate and resolve issues to keep implementation on schedule