Senior Implementation Project Lead

Bamboo Health

5d•Remote

About The Position

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! Summary: We are actively hiring a Sr. Implementation Project Lead to join our team to create something meaningful that will greatly impact people's lives. In this role, you will serve as the primary point of contact for an assigned portfolio of state partners, ensuring Statewide Gateway Programs are meeting established utilization and contractual metrics. The Sr. Implementation Project Lead combines strong relationship management with a data-informed approach to program oversight while maintaining consistent engagement with state program administrators while monitoring performance trends and driving corrective action where needed. This is a role for someone who is equally comfortable in a stakeholder meeting and the details of program performance.

Requirements

BA/BS degree in a related field and 4+ years of experience in project management, account management, or client relationship management (Healthcare experience is a plus).
A mission-driven focus with a passion for spearheading change
Excellent verbal and written communication skills, with the ability to clearly articulate ideas and updates to internal teams and external stakeholders.
Demonstrated ability to manage customer relationships, understand customer needs, and provide solutions that meet or exceed expectations.
Familiarity with project management tools and the ability to manage timelines, resources, and deliverables across multiple projects.
Experience in healthcare or familiarity with EHR systems would be a plus, but not required.
Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
A forward-thinking, curious mindset with an openness to experimenting with new technologies.
Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
The ability to travel periodically for work.

Nice To Haves

Healthcare experience is a plus
Experience in healthcare or familiarity with EHR systems would be a plus, but not required.

Responsibilities

Serve as the primary relationship owner for an assigned portfolio of state agency partners, maintaining regular cadence with state program administrators to support program health and continuity.
Monitor state partner performance against Gateway utilization targets and contractual obligations, identifying trends and proactively addressing gaps before they escalate.
Lead structured check-ins and program reviews with state contacts, translating performance data into clear narratives and actionable recommendations.
Partner with internal teams including marketing, implementation engineering, and account management to resolve program issues and support state partners in achieving their goals.
Maintain accurate program documentation, tracking engagement activity, metric status, and risk signals across your portfolio.
Contribute to team-level process improvements, documentation, and best practices for state program management at scale.