Senior Implementation Project Manager

Iterable•Boston, MA

6d•Hybrid

About The Position

As a Senior Implementation Project Manager at Iterable, you will help customers implement the Iterable platform for their engagement marketing needs. Sr. IPMs engage with executives, developers, marketing managers and other stakeholders to successfully scope and drive the project through to successful completion. Sr. IPMs are Iterable experts and will work with other internal subject matter experts for the implementation project. As the owner of the overall success of the project, PMs are responsible for driving the project delivery, resources and milestones to meet customer goals. The core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize their success. Our team is made up of project managers, implementation consultants, and technical consultants. We deliver growth marketing strategy, implementation consulting, onboarding and project management services. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

Requirements

6+ years in B2B customer-facing SaaS platform implementation, project management, or delivery service role
2+ years experience working in a fast-paced, high-tech, SaaS startup environment
2+ years mentoring Project Managers
Proven ability to deliver complex technical projects and customer facing solutions
Expert use of MS Office Suite, Google Enterprise Suite,and project management tools
Excellent written and verbal communication skills
High emotional intelligence
Servant leadership and a passion for driving customer success
Strong accountability, ownership, and bias for action
Ability to travel to customer sites when required by project scope
Experience developing relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT
Project management experience managing complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates

Nice To Haves

Knowledge of marketing automation and marketing technologies
Experience developing implementation delivery methodologies

Responsibilities

Senior Implementation Project Managers (Sr. IPMs) lead multiple, concurrent, strategic enterprise projects to implement the Iterable platform for our customers.
Sr. IPMs engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through successful completion.
Sr. IPMs are knowledgeable about the Iterable use cases, and work with other internal subject matter experts (SMEs) for the implementation project.
The ideal candidate will have experience developing relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT.
Must have project management experience managing complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates.
Oversee project execution including resourcing, project scheduling, and timely delivery
Provide timely, clear, concise communications to customer and the Iterable project team
Assess project risks, anticipate challenges, and provide escalation management when necessary
Meet or exceed targets for CSAT (customer satisfaction) and billable utilization, and on-time completion.