Senior Implementation Project Manager

Paperless Parts•Encinitas, CA

7h•$120,000 - $160,000•Hybrid

About The Position

As a Senior Implementation Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise. You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform. This role requires the ability to operate across all levels of an organization, from core users to executive leadership. The successful candidate will be adept at driving alignment, navigating complex stakeholder dynamics, managing difficult conversations, and escalating issues when necessary to ensure successful outcomes.

Requirements

8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.
Strong business acumen with the ability to understand and improve customer processes.
Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions.
Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints.
Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders.
Ability to handle difficult conversations, negotiate priorities, and manage expectations.
Experience driving executive-level escalations and influencing outcomes.
Highly organized, adaptable, and effective in fast-paced, ambiguous environments.
US Citizenship or Green Card Holder (due to US Export Control Laws).

Nice To Haves

Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired.

Responsibilities

Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes.
Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve.
Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes.
Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform.
Train customers on end to end process and product functionality.
Communicate clearly across stakeholders, including leading executive-level discussions and escalations.
Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving.
Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes.
Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise.
Build strong internal and external relationships while holding teams accountable and driving decisions forward.
Maintain key project documentation and continuously improve internal and customer processes.
Travel to customer sites 1–3 times per month.
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.