SaaS Implementation Manager

Bluecrux • Millburn, NJ

1d • Hybrid

About The Position

Binocs is our cutting-edge SaaS solution designed to help laboratories and cell & gene therapy teams optimize their scheduling, planning, and resource management. Trusted by leading pharmaceutical and life sciences companies, Binocs empowers teams to improve delivery performance, anticipate bottlenecks, and make data-driven decisions through AI-driven scheduling, scenario planning, and actionable analytics. As a SaaS Implementation Manager, you will act as both a project leader and an expert advisor, guiding customers through the entire implementation lifecycle of Binocs. Your mission will be to tailor and deliver robust Binocs configurations that seamlessly integrate into the customer’s business environment, ensuring measurable impact and long-term success.

Requirements

• Demonstrated ability to lead client-facing workshops and build consensus across diverse stakeholder groups.
• Strong problem-solving skills with the ability to quickly grasp new concepts and apply them effectively.
• At least 5 to 10 years of experience in SaaS implementations, management consulting, or a related field.
• Hands-on experience configuring and deploying business software solutions.
• Comfort with data analysis and visualization; able to troubleshoot dataflows and interpret dashboards.
• Familiarity with business software environments, such as ERP, supply chain, or laboratory systems.
• Skilled at simplifying complex concepts for diverse audiences, both verbally and in writing.
• Proven ability to build and maintain strong relationships with clients and internal teams.
• Thrives in a dynamic, fast-paced environment with evolving job responsibilities.
• Self-motivated and proactive, with a desire to innovate and improve processes.
• A Master’s degree is preferred; a background in bioengineering, business engineering, or a related field is a strong advantage.
• Fluency in English is required; additional languages are a bonus.
• You live in the New York City Metro Area or are flexible to relocate to this region.
• You feel connected with and are ready to represent our company values: dig deep, own it, come together, move fast, and be kind!
• You show a willingness to travel globally and work in a hybrid model.

Nice To Haves

• Additional languages are a bonus.

Responsibilities

• Lead Strategic Implementations: Manage end-to-end implementation projects, ensuring milestones are met on time and within budget. Follow and refine Binocs’ proven implementation methodology, balancing structure with flexibility to meet unique client needs.
• Analyze and Understand Business Processes: Prepare, lead, and follow up on customer workshops to uncover current set-up (business and dataflow), value expectations, and current way of working. Dive deep into the operational workflows of laboratories and supply chains, identifying opportunities to enhance efficiency and productivity with business-savvy Binocs configuration. With the internal team, translate business challenges into actionable Binocs solutions that align with the customer’s goals.
• Engage and Educate Stakeholders: Conduct workshops to align diverse teams on project objectives and priorities. Clearly communicate project plans, design choices, and implementation risks to technical and non-technical stakeholders.
• Design and Configure Solutions: Collaborate with the Solution Team to brainstorm and implement optimal Binocs designs. Perform hands-on configuration, adapting Binocs to fit complex customer requirements. Develop and execute testing strategies to ensure high-quality deployments.
• Facilitate Change Management: Lead customer teams through onboarding and adoption processes, ensuring they are equipped to maximize Binocs' potential in their day-to-day operations. Provide training and knowledge transfer to enable self-sufficient customer teams.
• Drive Continuous Improvement: Gather customer feedback to improve Binocs implementations and contribute to product innovation. Proactively identify areas where Binocs can provide additional value to customers.

Benefits

• Competitive base salary with performance bonuses
• 12 holidays and 26 days of Paid Time Off (PTO)
• Full health, dental, and vision insurance: 100% of employee premiums covered, 50% for dependents
• Basic life insurance at no cost, with optional additional coverages
• Healthcare Flexible Spending Account (FSA) for tax-free medical expenses
• 401(k) retirement plan with fixed employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level