Implementation Project Manager (Enterprise SaaS)

TicketManager•Mesa, AZ

3d•Onsite

About The Position

TicketManager is seeking an Implementation Project Manager (IPM) to lead customer implementations successfully and on time. The IPM will manage the entire implementation process, coordinating with internal teams and building account flows in internal systems for accurate setup and future growth. This role serves as the primary point of contact for implementation progress, communicating updates to leadership. TicketManager provides an enterprise platform for sourcing, managing, tracking, and reporting on live event tickets and hospitality, ensuring compliance, control, and visibility. Their software supports everything from invitations to post-event reporting, helping companies prove ROI and strengthen relationships through live experiences.

Requirements

Bachelor’s Degree Required
5+ years of work experience in a collaborative, data-driven environment
Previous project management experience preferred
Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
Customer service skills in a SaaS environment preferred
Proven presentation and executive meeting planning
Ability to translate technical concepts into client-friendly language
Ability to refine project management strategy to meet client needs

Nice To Haves

PMP or similar certification is a plus

Responsibilities

Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
Maintain accurate documentation of project status, decisions, client use case and client feedback.
Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.