SaaS Implementation Specialist (SaaS Experience Required)
About The Position
Tekion is seeking a SaaS Implementation Specialist, internally titled Business Solutions Analyst I (SaaS), to join their team. This role is crucial for onboarding and training clients on Tekion's cloud-based DMS. The specialist will configure advanced SaaS workflows, system integrations, and best practices to ensure customer adoption and minimize time-to-value. The position requires extensive travel, up to 90%, and involves guiding other implementation specialists, managing project milestones, identifying and mitigating risks, and documenting all activities. A key part of the role includes completing an intensive 8-10 week SaaS product certification and training program. The specialist will also be responsible for managing customer change, building strong relationships with dealership personnel, and relaying user feedback to internal teams. The role demands professional representation of Tekion in all interactions.
Requirements
- Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.
- Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.
- Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
- Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
- Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams.
- Travel (flying) is up to 90%.
Nice To Haves
- A Bachelor's degree in business or related field is highly preferred.
- Experience working in an early-stage startup environment is a plus.
- 3+ years in Project Management or Project Lead role is preferred.
Responsibilities
- Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.
- Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
- Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
- Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.
- Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.
- Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.
- Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
- Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.
- Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.
- Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.
- Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.
- All other duties as assigned.
Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Unlimited PTO
- Parental leave
- Free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
