Implementation Project Manager

FourKites•Chicago, IL

2h•$130,000 - $150,000•Hybrid

About The Position

At FourKites, we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Project Manager at FourKites, you will lead enterprise-scale deployments of supply chain visibility solutions for Global 1000 companies. This role focuses on comprehensive program management, budget oversight, resource coordination, and delivery governance while ensuring successful adoption of our platform across complex logistics environments. You will serve as the central orchestrator managing timelines, budgets, risks, and cross-functional resources to deliver multi-million dollar implementations on time and within scope, while maintaining strong stakeholder relationships from C-suite to operations teams. Each program you manage directly transforms supply chain operations for major enterprises, delivering measurable ROI through improved visibility, reduced operational costs, and enhanced logistics efficiency across global networks.

Requirements

7+ years of project management experience delivering enterprise software implementations, with at least 3 years in supply chain, logistics, transportation, or ERP environments
Strong supply chain domain expertise with working knowledge of transportation management, warehouse operations, order fulfillment, carrier management, and logistics execution
Proven track record managing project budgets of $100K+ including forecasting, variance analysis, and financial reporting to executive stakeholders
Experience managing multiple concurrent enterprise implementations (3-5+ projects) with competing priorities and shared resource pools
Deep understanding of ERP systems and supply chain software including integration patterns, data flows, and implementation best practices
Familiarity with transportation modes (FTL, LTL, intermodal, ocean, air) and logistics documentation (BOL, POD, ASN/856, load tender/204)
Experience with SaaS implementation models including discovery, configuration, integration, UAT, training, and go-live phases
Strong proficiency with project management tools (e.g., Jira, Asana, Microsoft Project, Salesforce) and collaboration platforms
Able and willing to travel to customer sites for kickoffs, critical milestone meetings, and go-live support (10-20% travel expectation)

Nice To Haves

Excellence in facilitating executive steering committees, managing escalations, and maintaining stakeholder confidence during challenging project phases
Outstanding written and verbal communication skills with ability to translate technical concepts to business audiences and vice versa
Exceptional organizational skills with meticulous attention to detail in documentation, schedule management, and deliverable tracking
Customer-focused mindset with genuine passion for helping enterprises solve complex supply chain visibility challenges
Ability to thrive in fast-paced, dynamic environments with shifting priorities and ambiguous situations
Collaborative work style with proven success partnering across sales, product, engineering, customer success, and partner organizations
Self-motivated and accountable with ability to work autonomously while keeping leadership informed of risks and issues

Responsibilities

Oversee end-to-end delivery of enterprise supply chain visibility implementations from contract signature through hypercare transition, serving as the single point of accountability for project success
Develop and maintain comprehensive program plans including detailed project schedules, resource allocation plans, budget forecasts, risk registers, and milestone tracking across multiple concurrent implementations
Manage project budgets ranging from $150K to $1M+, tracking burn rates, forecasting resource needs, managing scope changes, and ensuring delivery within approved financial parameters
Lead formal governance including executive steering committees, weekly status reviews, monthly business reviews, and quarterly program assessments with C-suite stakeholders
Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution Architects, Carrier Operations Specialists, and third-party integration partners across multiple time zones
Establish and monitor project KPIs including schedule adherence, budget variance, scope change velocity, customer satisfaction scores, and post-implementation value realization metrics
Identify, assess, and mitigate project risks including technical integration challenges, resource constraints, stakeholder alignment issues, and external dependencies
Manage change control processes including scope assessment, impact analysis, stakeholder approval, and contract amendment coordination
Drive adoption of FourKites' standard implementation methodology while adapting approaches to customer-specific needs and organizational constraints
Serve as primary point of contact for customer executive sponsors, IT leadership, procurement teams, and operations managers, facilitating all major project ceremonies including kickoffs, design workshops, UAT sessions, go-live planning, and post-implementation reviews
Develop and deliver executive-level status reporting, including dashboard metrics, milestone achievement, risk summaries, and value realization tracking, while managing escalations and conflict resolution across customer organizations and internal teams
Build strong relationships ensuring alignment on objectives, timelines, and success criteria, while coordinating seamless handoffs with Sales during contracting and Customer Success teams for post-implementation transitions
Create and maintain detailed resource plans allocating internal team capacity across implementation phases, tracking budget utilization including professional services hours, third-party integration costs, travel expenses, and managing Time & Materials (T&M) engagements with weekly timesheet review and variance analysis
Forecast resource needs 3-6 months in advance and optimize allocation across portfolio of concurrent projects, balancing team utilization with customer delivery commitments while managing vendor and partner relationships for supplemental resources
Guide technical teams through complex integrations with customer ERP systems (SAP TM, SAP ECC, Oracle, JDA/Blue Yonder, Manhattan), TMS platforms, OMS systems, and WMS environments, overseeing data mapping, validation, and carrier onboarding activities including EDI 856/214 setup and API integrations
Coordinate integration testing across FTL, LTL, intermodal, ocean, and air transportation modes, facilitate technical design reviews, and oversee production cutover activities including go-live readiness assessments, rollback planning, and hypercare support
Analyze implementation performance metrics to identify trends and optimization opportunities, contributing to delivery playbooks, project templates, and best practice documentation while providing customer feedback to Product Management teams
Collaborate with Professional Services leadership on capacity planning and delivery methodology enhancements, mentor junior team members, and partner with Sales and Pre-Sales teams to support accurate scoping, SOW development, and timeline estimation