Implementation Project Manager (Enterprise SaaS)

TicketManager•Mesa, AZ

5d•$85,000 - $115,000•Onsite

About The Position

TicketManager is the enterprise platform that companies trust to source, manage, track, and report on live event tickets and hospitality. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. We are a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.

Requirements

Bachelor’s Degree Required
5+ years of work experience in a collaborative, data-driven environment
Previous project management experience preferred
PMP or similar certification is a plus
Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
Customer service skills in a SaaS environment preferred
Proven presentation and executive meeting planning
Ability to translate technical concepts into client-friendly language
Ability to refine project management strategy to meet client needs

Responsibilities

Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
Maintain accurate documentation of project status, decisions, client use case and client feedback.
Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.