SaaS Implementation Specialist
Pinch A Penny•Clearwater, FL
•Hybrid
About The Position
The SaaS Implementation Specialist champions the customer journey from sale to successful adoption, ensuring the SaaS platform is configured, tested, and launched to best suit client needs. You serve as a trusted advisor, minimizing friction and maximizing satisfaction in the critical onboarding window. Your ability to accelerate time-to-value not only supports rapid ARR realization, but your education and encouragement foster increased chemical and product sales through digital engagement.
Requirements
- Bachelor’s degree in Information Technology, Business, or a related field required.
- 2+ years in SaaS onboarding, implementation, or technical account management.
- Training/teaching skills for diverse audiences.
- Troubleshooting, project management, and customer relationship skills.
- Excellent written and verbal communication.
- Strong process documentation and feedback orientation.
Nice To Haves
- Relevant technical certifications (e.g. SaaS platforms, project management) are a plus.
Responsibilities
- Leads new client onboarding and solution configuration, remotely or onsite.
- Develops training sessions/materials tailored for each customer’s needs.
- Resolves implementation/technical challenges, documenting and escalating as needed.
- Tracks activation metrics and customer usage during onboarding.
- Identifies and communicates repeated customer pain points to Product.
- Transitions customers to retention team upon successful implementation.
- Other related responsibilities assigned by Manager.
Benefits
- We believe in recognizing our employees for their hard work and encourage work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
