Senior Fullstack Software Engineer - (Customer Journey)
About The Position
The Customer Journey team shapes how users experience Postman, from their first interaction through becoming active, engaged customers. The team owns critical paths between sign-up and purchase, including onboarding and feature discovery. As Postman serves enterprise organizations, engineering teams, individual developers, and people working with AI agents, this role will help define and evolve those experiences. The Senior Engineer will build and improve end-to-end product journeys, working across product, design, and engineering to create intuitive, high-quality experiences that help users find value in Postman, whether exploring independently or collaborating with a team. The role is based in the greater San Francisco area and follows Postman’s in-office model of five days per week for roles based in its hubs.
Requirements
- At least 8 years of experience building frontend or full-stack applications, with a focus on product and user experience.
- Strong JavaScript, HTML, and CSS fundamentals.
- Experience with modern frameworks such as React or Next.js.
- Track record of building and improving product experiences that drive user engagement and adoption.
- Experience using data, analytics, or experimentation to guide product decisions.
- Strong product sense and attention to detail.
- Ability to take ownership of ambiguous problem spaces and drive them to clear outcomes.
- Excellent communication skills and experience collaborating across functions.
- Curiosity about how developers work and a desire to build tools that make them more effective.
Nice To Haves
- Experience with full-stack JavaScript or TypeScript.
- Experience with state management tools such as MobX.
- Experience working on B2B products, developer tools, or AI-powered experiences.
- Experience working in a fast-paced startup environment.
Responsibilities
- Own and improve product journeys from sign-up through onboarding, feature discovery, and purchase.
- Build and refine experiences that help developers and teams understand and realize the value of Postman.
- Design and implement features that drive adoption of core platform capabilities for individuals, teams, and AI-assisted workflows.
- Partner with Product, Design, and Data to identify opportunities and prioritize improvements across the user journey.
- Use experimentation and analytics to inform decisions and validate the impact of changes.
- Develop an understanding of how developers use Postman individually and collaboratively, and apply those insights to product improvements.
- Deliver thoughtful, incremental improvements through rapid iteration.
- Contribute to the evolution of onboarding and discovery systems as the product and customer base grow.
Benefits
- Competitive equity package.
- Flexible schedule.
- Full medical coverage.
- Flexible PTO.
- Wellness reimbursement.
- Monthly lunch stipend.
- Wellness programs.
- Team-building events.
- Donation-matching program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
