Senior Front Desk Receptionist - Join Our Growing Team!

SightMD Career•Garden City, NY

2d•Onsite

About The Position

SightMD is a rapidly growing integrated ophthalmic provider group serving patients across New York, New Jersey, Pennsylvania, and Connecticut. The Senior Front Desk Receptionist supports the daily flow of patient intake and helps ensure patients receive excellent customer service. As a first point of contact, this teammate greets patients, collects demographic information, answers questions, schedules appointments, and verifies insurance. The role also involves carrying out administrative tasks that help the medical office run efficiently. The position is available in Garden City, Hewlett, Rockville Centre, and Manhasset. The work schedule rotates across Monday through Sunday, includes early morning and afternoon/evening shifts, and requires two weekend shifts per month. The listed pay is $25 per hour.

Requirements

High school diploma or equivalent.
Prior healthcare front desk receptionist experience.
Excellent written, verbal, and listening skills.
Strong interpersonal, time management, and organizational skills.
Ability to work a flexible schedule, including weekends.
Above-average customer service skills and the ability to remain calm in stressful situations.

Responsibilities

Answer phone calls, emails, and in-person inquiries.
Communicate with patients to schedule appointments.
Gather and track medical information from patients.
Organize and enter data into electronic health records.
Inquire about and process patients’ health insurance.
Support the office with administrative and secretarial tasks.
Communicate with the internal office team and providers to help patients and accomplish daily tasks.
Understand and maintain HIPAA regulations.
Obtain prior authorization for patients having in-office procedures.
Ensure the reception area is well maintained.
Complete special projects and other duties as assigned.