Senior Freight Forwarder, AOG Specialist, Aerospace

DSV•Miami, FL

11d•$62,496 - $78,120•Onsite

About The Position

As a Senior Freight Forwarder at DSV, you coordinate and manage nationwide import and export Aircraft on Ground (AOG) shipments, ensuring timely delivery and regulatory compliance. Shipments may include aircraft components such as avionics, landing gears, engines, wings, and flaps, as well as oversized, dangerous, and perishable components requiring dry ice. You provide customers and the network with transportation options, including airlines, departure locations, trucking, counter-to-counter arrangements, hand carries, and interline possibilities. The role oversees the end-to-end logistics process, documentation, and customer service. The position is based in Miami, Florida, and operates on a predefined rotational 24/7/365 schedule covering morning, afternoon, and night shifts, as well as weekends and holidays. The employee must maintain responsiveness, courtesy, and efficiency during their assigned shift.

Requirements

Bachelor's degree in business, logistics, or a related field.
Three to five years of experience in freight forwarding, logistics, or a related field.
Experience shipping aircraft components, including engines.
Ability to work rotational morning, evening, and night shifts, including weekends and holidays.
Strong knowledge of international shipping regulations, INCO terms, and customs procedures.
Excellent communication and interpersonal skills, including the ability to interact effectively with clients, carriers, and colleagues.
Proficiency in Microsoft Office Suite.
Detail-oriented, with strong problem-solving and analytical skills.
Fluency in English.

Nice To Haves

Professional freight-forwarding certification, such as from IATA or NCBFAA.
Experience moving products on an AOG basis.
Experience managing a team and working with clients.
Knowledge of additional languages.
Experience with logistics software and systems.

Responsibilities

Ensure proper handling of AOG shipments from pickup to delivery and maintain information flow among shippers, consignees, customers, and the DSV network.
Organize and coordinate import, export, and domestic AOG shipments within the national and global DSV network, including hazardous materials and oversized shipments, and monitor customs clearance.
Enter shipment information in the AOG Desk log and maintain records for review and analysis.
Communicate with branches, shippers, consignees, the Schenker Network, coworkers, vendors, suppliers, customers, airlines, subcontractors, and other parties to support proper handling and on-time delivery.
Monitor and control AOG operations with customers, branches, and the network to ensure the required service level.
Maintain shipment information flow by phone, fax, email, and web-based applications.
Prepare daily AOG shipments in accordance with U.S. branch and airline regulations and cutoff times.
Ensure local-branch documentation meets TSA guidelines.
Coordinate daily AOG shipments, develop client relationships, and service key accounts according to customer contracts and standard operating procedures.
Audit shipper paperwork and international transportation documents for completeness and accuracy.
Book international U.S. export shipments with airlines, selecting alternatives based on product location, cargo details, customer requirements, and transit time.
Arrange shipment collection with trucking companies and integrators for safe and efficient transport to departure airports.
Price nationwide AOG shipments to and from worldwide locations, including U.S. import and export pricing and collecting pricing from global locations for U.S. customers.
Monitor and coordinate safe nationwide handling of aircraft engines for import and export with approved vendors, following customer and company requirements.
Provide responsive, courteous, and efficient customer service throughout the assigned rotational shift.