Senior Freight Forwarder, AOG Specialist, Aerospace

DSV•Miami, FL

11d•$62,496 - $78,120

About The Position

As a Senior Freight Forwarder at DSV, you will coordinate and manage nationwide import and export transportation of Aircraft on Ground (AOG) shipments, ensuring timely delivery and regulatory compliance. Shipments may include aircraft components such as avionics, landing gear, engines, wings and flaps, as well as oversized, dangerous, and perishable components requiring dry ice. The role involves presenting customers and the network with shipment options, including airlines, departure locations, trucking, counter-to-counter arrangements, hand carries and interline possibilities. You will oversee the end-to-end logistics process, documentation and customer service. This position operates on a rotational 24/7/365 schedule covering mornings, afternoons, nights, weekends and holidays according to a predefined team rotation. It requires 24/7 responsiveness, courtesy and efficiency during assigned shifts. The role is based at DSV’s Miami, Florida location in the Air & Sea division. The expected annual base pay range is $62,496–$78,120. DSV states that actual compensation depends on job-related factors. Benefits information is available through DSV’s Benefits Showcase, and eligibility and offerings may vary by location and division.

Requirements

Bachelor’s degree in business, logistics or a related field.
3–5 years of experience in freight forwarding, logistics or a related field.
Experience shipping aircraft components, including engines.
Ability to work rotational shifts covering mornings, evenings, nights, weekends and holidays.
Strong knowledge of international shipping regulations, Incoterms and customs procedures.
Excellent communication and interpersonal skills to work effectively with clients, carriers and colleagues.
Proficiency in logistics software and systems, such as freight management platforms and ERP systems.
Detail orientation and strong problem-solving and analytical skills.
Knowledge of air freight logistics and customs regulations.
Understanding of trade laws and regulations.
Fluency in English.
Proficiency in Microsoft Office Suite.

Nice To Haves

Professional freight-forwarding certification, such as from IATA or NCBFAA.
Experience moving products on an AOG basis.
Experience managing a team and working with clients.
Knowledge of additional languages.
Experience with logistics software and systems.

Responsibilities

Ensure proper handling of AOG shipments from pickup through delivery and maintain information flow among shippers, consignees, customers and the DSV network.
Organize and coordinate import, export and domestic AOG shipments across the national and global network, including hazardous-material and oversized cargo, and monitor customs clearance with local branches or the RLF department.
Enter daily data in the AOG Desk log and file records for reference and management review.
Communicate with local branches, shippers, consignees and the Schenker Network, as well as coworkers, vendors, suppliers, customers, airlines, subcontractors and other third parties, to support proper handling and on-time delivery.
Monitor and control AOG operations with customers, branches and the network to maintain the required service level.
Maintain information flow with customers, local branches and the network by phone, fax, email and web-based applications.
Prepare daily AOG shipments on time and in accordance with U.S. branch and airline regulations and cutoff times.
Ensure local branches meet documentation guidelines under TSA regulations.
Maintain and coordinate daily AOG shipments, develop client relationships and service key accounts according to customer contracts and standard operating procedures.
Audit shipper paperwork and international transport documentation for completeness and accuracy.
Book international U.S. export shipments with airlines, selecting options based on product location, cargo characteristics, customer requirements and transit time.
Arrange shipment collection with trucking companies and integrators to transport products safely and efficiently to the departure airport.
Price AOG shipments nationwide to and from worldwide locations, including U.S. import and export pricing and obtaining pricing from global locations for U.S. customers.
Monitor and safely handle aircraft engines nationwide for imports and exports, coordinating with qualified, approved vendors and following customer and company requirements.
Provide responsive, courteous and efficient customer service during assigned rotational shifts.