Senior Fraud Specialist

TBK Bank•Bettendorf, IA

8d•Onsite

About The Position

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals. Position Summary: The Senior Fraud Specialist utilizes multiple systems/tools to research & analyze complex alerts regarding possible fraudulent account activity and decision accordingly. The Senior Fraud Specialist will follow established procedures and guidelines and proactively identify and escalate concerns/issues with a sense of urgency.

Requirements

High school diploma or general education degree (GED) required.
Minimum 3 years fraud experience and/or training; or equivalent combination of education and experience.
Knowledge of rules and regulations related to financial fraud and MasterCard Operating Regulations (Reg E, Reg CC, BSA).
Ability to read, write and speak English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of database software, spreadsheet software, and word processing software.
Ability to use ten key number function and financial calculator required.
Regular, predictable attendance is required.

Responsibilities

Handles more complex and/or escalated customer situations regarding possible fraudulent activity.
Decision items based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools.
Place outbound calls and take appropriate action based on complex transaction characteristics or account changes.
Proactively identify trends or patterns of activity related to fraud claim activity and escalate for appropriate action.
Monitor financial crime risk management software to detect and prevent fraud.
Provide maintenance to code fraudulent accounts with appropriate warnings.
Review consumer/business accounts including transaction history, online banking, Zelle and bill pay activity for the purpose of investigating and resolving issues.
Answer phone inquiries regarding fraud activity.
Work with supervisor and various police agencies regarding criminal charges and court cases.
Investigate and process Affidavits of Forgery pertaining to check fraud cases.
Assist with Monitoring and approval of Mobile Deposit Capture items.
Review ATM image software for fraud.
Respond to internal/external customer inquiries within 2 hours.
Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
Maintain a positive and caring atmosphere for customers and employees consistent with TBK Bank’s mission and philosophy.
Maintain the security and confidentiality of pertinent information and records.
Continue professional development through training, seminars, membership in professional associations, as applicable.
Serve as a back-up for ATM Manager duties(ie: deposit review and cash ordering).
Serve as a back-up for ATM/Debit card dispute processing in accordance with MasterCard Operating Regulations and REG E.
Other operational duties as assigned.