Senior Fraud Operations Lead

First Command Financial Services, Inc.•Fort Worth, TX

9d•Hybrid

About The Position

The Fraud Operations Lead supports the Head of Fraud Operations by providing day-to-day operational coordination, investigator mentoring, reporting preparation, documentation support, workflow visibility, and case support across the fraud team. This role strengthens execution by helping experienced fraud investigators and Senior Fraud Analysts apply consistent practices, maintain accurate documentation, complete timely follow-up, work fraud cases as needed, and provide leadership with clear operational insight. From a business perspective, this position gives the Head of Fraud Operations additional capacity to manage a maturing fraud function by improving operational structure, reporting discipline, analyst development, and follow-through. The Fraud Operations Lead helps organize work, prepare recurring reporting, reinforce investigative documentation standards, identify training or process gaps, and elevate issues for leadership review. This role does not have direct people-management responsibility. The Fraud Operations Lead provides mentoring, workflow visibility, reporting support, documentation reinforcement, and operational coordination for the Head of Fraud Operations.

Requirements

Bachelor’s degree in business, Finance, or a related field.
6-8 years of experience in fraud operations, fraud investigations, financial crimes, risk management, banking operations, or a related function within a financial institution.
Experience mentoring fraud investigators or Senior Fraud Analysts.
Experience preparing operational reporting.
Experience supporting workflow visibility.
Experience maintaining trackers.
Experience reinforcing documentation standards.
Strong understanding of fraud operations support, intake coordination, investigative documentation expectations, workflow tracking, operational reporting, and escalation routing practices.
Ability to support the Head of Fraud Operations by organizing priorities, maintaining trackers, preparing updates, and helping drive timely follow-through across team activities.
Demonstrated ability to mentor fraud investigators and Senior Fraud Analysts, reinforce consistent practices, explain fraud concepts, provide practical coaching, and support development of team capability.
Strong analytical skills with the ability to review fraud activity, identify trends, summarize observations, and present information clearly for management review.
Experience preparing operational reports, workload summaries, trend views, productivity updates, issue trackers, quality observations, and leadership-ready summaries.
Knowledge of common fraud typologies, banking operations, payment channels, fraud risk indicators, and client impact considerations sufficient to support coaching and leadership visibility.
Demonstrated expertise in multiple investigative techniques, fraud typologies, case-management practices, loss-recovery methods, restitution strategies, and investigative processes.
Experience supporting governance routines, procedure updates, meeting preparation, reporting inputs, documentation standards, and audit-ready recordkeeping.
Strong organizational skills with the ability to maintain trackers, monitor open items, follow up on pending activities, and manage multiple priorities with accuracy.
Excellent written and verbal communication skills, including the ability to summarize operational performance, risks, issues, and recommendations for leadership review.
Ability to collaborate effectively with fraud investigators, Senior Fraud Analysts, Fraud Operations leadership, frontline teams, operations, compliance, risk, legal, and other stakeholders.

Nice To Haves

Relevant certifications in fraud prevention or risk management are highly desirable.
Experience using Verafin is preferred.
Fraud related certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or Certified Financial Crime Specialist (CFCS) preferred.

Responsibilities

Support the Head of Fraud Operations by organizing team priorities, maintaining follow-up items, preparing operational updates, and helping track execution of leadership-directed activities.
Mentor experienced fraud investigators and Senior Fraud Analysts by providing coaching, documentation feedback, procedural guidance, fraud typology education, and reinforcement of consistent work practices.
Help maintain workload visibility by monitoring queues, aging activity, open items, pending follow-ups, and intake status for leadership review.
Assist with intake coordination by reviewing submissions for completeness, required information, routing needs, and urgency indicators before assignment or management review.
Prepare recurring operational reports, workload summaries, trend views, productivity updates, quality observations, issue trackers, and leadership-ready reporting packages for the Head of Fraud Operations.
Work assigned fraud cases as needed to support team capacity, maintain operational continuity, address workload spikes, or provide hands-on guidance to Senior Fraud Analysts and fraud investigators.
Support quality consistency by identifying documentation gaps, recurring errors, training needs, and opportunities to strengthen case file completeness and audit readiness.
Maintain trackers, procedure update logs, meeting notes, reporting inputs, and action item documentation that support governance routines and operational accountability.
Elevate process gaps, reporting needs, aging items, or emerging operational concerns to the Head of Fraud Operations for direction and decisioning.
Coordinate with internal partners to gather information, clarify status, and support timely follow-up on fraud operations matters.