Senior Fraud Operations Lead

First Command Financial Services•Fort Worth, TX

3d•Hybrid

About The Position

The Fraud Operations Lead supports the Head of Fraud Operations with day-to-day operational coordination, investigator mentoring, reporting preparation, documentation support, workflow visibility, and fraud case support. The role helps experienced fraud investigators and Senior Fraud Analysts apply consistent practices, maintain accurate documentation, complete timely follow-up, and provide leadership with clear operational insight. It helps strengthen the fraud function’s operational structure, reporting discipline, analyst development, and follow-through by organizing work, preparing recurring reports, reinforcing investigative documentation standards, identifying training or process gaps, and elevating issues for leadership review. The role provides mentoring, workflow visibility, reporting support, documentation reinforcement, and operational coordination for the Head of Fraud Operations. It does not have direct people-management responsibility.

Requirements

Bachelor’s degree in business, Finance, or a related field.
6–8 years of experience in fraud operations, fraud investigations, financial crimes, risk management, banking operations, or a related function within a financial institution.
Strong understanding of fraud operations support, intake coordination, investigative documentation expectations, workflow tracking, operational reporting, and escalation routing practices.
Ability to organize priorities, maintain trackers, prepare updates, and help drive timely follow-through across team activities.
Ability to mentor fraud investigators and Senior Fraud Analysts, reinforce consistent practices, explain fraud concepts, provide practical coaching, and support team development.
Strong analytical skills, including the ability to review fraud activity, identify trends, summarize observations, and present information clearly for management review.
Experience preparing operational reports, workload summaries, trend views, productivity updates, issue trackers, quality observations, and leadership-ready summaries.
Knowledge of common fraud typologies, banking operations, payment channels, fraud risk indicators, and client impact considerations sufficient to support coaching and leadership visibility.
Expertise in multiple investigative techniques, fraud typologies, case-management practices, loss-recovery methods, restitution strategies, and investigative processes.
Experience supporting governance routines, procedure updates, meeting preparation, reporting inputs, documentation standards, and audit-ready recordkeeping.
Strong organizational skills, including the ability to maintain trackers, monitor open items, follow up on pending activities, and manage multiple priorities accurately.
Excellent written and verbal communication skills, including the ability to summarize operational performance, risks, issues, and recommendations for leadership review.
Ability to collaborate effectively with fraud investigators, Senior Fraud Analysts, Fraud Operations leadership, frontline teams, operations, compliance, risk, legal, and other stakeholders.

Nice To Haves

Relevant certifications in fraud prevention or risk management.
Experience mentoring fraud investigators or Senior Fraud Analysts, preparing operational reporting, supporting workflow visibility, maintaining trackers, and reinforcing documentation standards.
Experience using Verafin.
Fraud-related certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or Certified Financial Crime Specialist (CFCS).

Responsibilities

Support the Head of Fraud Operations by organizing team priorities, maintaining follow-up items, preparing operational updates, and tracking leadership-directed activities.
Mentor experienced fraud investigators and Senior Fraud Analysts through coaching, documentation feedback, procedural guidance, fraud typology education, and reinforcement of consistent work practices.
Monitor queues, aging activity, open items, pending follow-ups, and intake status to maintain workload visibility for leadership.
Assist with intake coordination by reviewing submissions for completeness, required information, routing needs, and urgency indicators before assignment or management review.
Prepare recurring operational reports, workload summaries, trend views, productivity updates, quality observations, issue trackers, and leadership-ready reporting packages.
Work assigned fraud cases as needed to support team capacity, operational continuity, workload spikes, or hands-on guidance for analysts and investigators.
Identify documentation gaps, recurring errors, training needs, and opportunities to improve case file completeness and audit readiness.
Maintain trackers, procedure update logs, meeting notes, reporting inputs, and action item documentation supporting governance routines and operational accountability.
Escalate process gaps, reporting needs, aging items, and emerging operational concerns to the Head of Fraud Operations.
Coordinate with internal partners to gather information, clarify status, and support timely follow-up on fraud operations matters.