Senior Forward Deployed Engineer
About The Position
We are Spotnana, on a mission to modernize the infrastructure of the travel industry. Our Travel-as-a-Service platform aims to make every trip better. We are seeking innovative, ambitious, and open-minded individuals to join us. This role is embedded at the intersection of Engineering and our strategic enterprise customers, working closely with internal teams like SRE, DevOps, and Product Engineering. It's a rare opportunity for a deeply technical engineer who thrives in dynamic, customer-facing environments. You will dive into complex platform issues, identify root causes, and drive resolutions across internal teams, while serving as the trusted technical face to enterprise customers. This is a high-trust, high-autonomy engineering position at the edge of our platform and our customers' critical operations.
Requirements
- 5+ years of software engineering experience.
- Hands-on depth in distributed systems, REST APIs, webhooks, and cloud-native infrastructure (AWS/GCP/Azure).
- Strong debugging instincts; comfortable reading logs, tracing requests across services, and forming hypotheses without a complete picture.
- Experience working directly with enterprise customers or partners in a technical capacity, with the credibility to lead conversations at both the engineering and stakeholder level.
- Ability to context-switch fluidly between deep technical investigation and clear written or verbal communication.
- Familiarity with observability tooling (Datadog, PagerDuty, or similar) and the discipline to instrument, monitor, and escalate proactively.
- A bias toward ownership; finding problems, assembling the right people, and driving them to completion.
- Comfort operating in ambiguity at a scaling company where processes are still being built and judgment fills the gaps.
Responsibilities
- Own the technical relationship for a portfolio of strategic enterprise accounts, serving as the primary engineering point of contact from onboarding through steady-state operations.
- Investigate and drive resolution of complex platform issues spanning API integrations, webhook delivery, data consistency, and performance, working directly with SRE, DevOps, and Product Engineering.
- Translate customer environments and integration patterns into clear internal context to enable engineering teams to prioritize, reproduce, and fix issues efficiently.
- Embed with customers during critical moments such as go-lives, migrations, and incident response, providing real-time technical guidance and keeping stakeholders informed.
- Identify recurring friction points across accounts and advocate for platform improvements by feeding structured signal back into the product and engineering roadmap.
- Build and maintain integration runbooks, escalation playbooks, and technical reference documentation to reduce time-to-resolution and scale knowledge across the team.
Benefits
- Equity in the form of stock options
- Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
- Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date (100% employee premiums, 85% dependent premiums covered)
- Pre-tax flexible spending account options for health, dependent care, and commuter expenses
- Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
- Up to 26 weeks of Parental Leave
- Monthly cell phone / internet stipend
- Access to RocketLawyer’s online legal platform
- International Airlines Travel Agent Network (IATAN) membership
- Pet Insurance through Fetch
- Financial Wellness through Origin and SoFi
- EAP through Mutual of Omaha
- The Calm app through Kaiser
- Pre-tax parking/transit program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
