Senior Forward Deployed Engineer (10569)
About The Position
Forward Deployed Engineers at Extreme are software engineers who work directly with strategic customers to jointly design, build, validate, and deploy solutions to complex business and technical problems using Extreme's products and platforms. FDEs operate in real customer environments and own technical outcomes from discovery and solution design through implementation, deployment, and production readiness. The solutions they build must meet demanding requirements for scalability, security, reliability, observability, and operational safety. This is a deeply technical and hands-on engineering organization. FDEs work directly with customers to understand complex problems and design, build, deploy, and stabilize production solutions using Extreme's products and platforms. They write production software, solve complex systems and integration problems, and own technical outcomes from solution design through production readiness. FDEs also identify platform gaps and define new feature requirements, working with Product teams to incorporate recurring customer needs into Extreme's products and platforms. As a Senior Forward Deployed Engineer, you will work directly with customer technical teams to design, build, deploy, and stabilize production solutions using Extreme's products and platforms. You will take ownership of significant engineering workstreams and, depending on the engagement, complete customer solutions. You will work across application development, agentic AI, integrations, data, APIs, automation, networking, and cloud infrastructure to solve problems in real customer environments. You will write production software, troubleshoot complex systems, and work through ambiguity without requiring a fully defined technical specification. You will also help identify reusable engineering patterns and platform gaps based on what you learn while delivering customer solutions.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Mathematics, or a related technical discipline, or equivalent practical experience.
- 5+ years of experience across the software development lifecycle, including design, implementation, testing, deployment, and production operations.
- Strong hands-on software development experience with proficiency in one or more general-purpose programming languages such as Python, Java, Go, TypeScript, C#, or C++.
- Experience building and operating distributed, cloud-based, or enterprise software systems.
- Experience with APIs, integrations, data, containers, and modern software deployment practices.
- Experience debugging complex software or systems issues and delivering production-quality solutions.
- Demonstrated ability to work effectively through ambiguous technical problems and drive engineering work to completion.
- Experience collaborating directly with customers, partners, or external technical teams.
- Strong written and verbal communication skills.
- Ability to travel to customer sites as required by the engagement.
Nice To Haves
- Master's degree in Computer Science, Computer Engineering, Electrical Engineering, Machine Learning, or a related discipline.
- Experience building LLM-based or agentic systems involving tool use, retrieval, orchestration, context management, evaluation, or production deployment.
- Familiarity with Model Context Protocol (MCP) and modern agent frameworks.
- Experience with networking, network management, telemetry, observability, or distributed systems.
- Experience with cloud-native technologies such as Kubernetes, containers, infrastructure-as-code, and CI/CD.
- Experience integrating enterprise APIs, data platforms, identity systems, and operational applications.
- Experience with distributed data platforms, streaming systems, or real-time processing.
- Prior experience in Forward Deployed Engineering or another technical customer-facing software engineering role.
Responsibilities
- Work directly with customer technical teams to understand their workflows, systems, data, technical constraints, and desired outcomes.
- Collaborate with customers and other FDEs to design and deliver production solutions using Extreme's products and platforms.
- Own significant technical components or workstreams from design and implementation through deployment and production readiness.
- Write production-quality software, including applications, agents, APIs, integrations, data connectors, tools, skills, workflows, and automation as required by the solution.
- Integrate Extreme's products and platforms with customer systems, data sources, APIs, identity systems, infrastructure, and operational workflows.
- Build and maintain automated tests, AI evaluations where appropriate, deployment automation, CI/CD, and infrastructure-as-code.
- Implement logging, monitoring, tracing, and other observability required to operate solutions reliably in production.
- Diagnose and resolve complex issues across software, data, integrations, networking, infrastructure, and AI components.
- Participate in architecture, design, and code reviews and contribute to sound technical decisions across the engagement.
- Support production deployment and stabilization and ensure delivered components meet agreed production-readiness requirements.
- Create clear technical documentation, deployment guidance, and operational runbooks.
- Identify reusable components, integrations, tools, skills, automation, and engineering patterns that can accelerate future customer deployments.
- Identify platform gaps and define new feature requirements, working with Product teams to incorporate recurring customer needs into Extreme's products and platforms.
- Contribute to engineering standards, technical practices, and knowledge sharing across the FDE organization.
Benefits
- Medical, dental, and vision insurance
- Flexible work schedules and work-from-home opportunities where role permits
- Paid time off, including open time off in eligible markets and statutory leave in all markets
- Paid holidays in accordance with local practice
- Retirement savings programs, including 401K matching in the United States
- Employee Stock Purchase Program, where eligible
- Adoption assistance and fertility treatment support, where eligible
- Flexible spending accounts, where eligible
- Employee assistance program
- Tuition reimbursement, where eligible
- Life and disability insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
