Senior Forward Deployed Engineer, Strategic Accounts
About The Position
Deepgram is a leading platform for Voice AI, providing real-time APIs for speech-to-text (STT) and text-to-speech (TTS). This role involves embedding with leading restaurant brands and technology partners to ensure the success of enterprise deployments. You will be responsible for understanding customer systems, designing integration paths, writing code, troubleshooting production issues, and adapting Deepgram’s platform to the constraints of live restaurant operations. You will work directly with customer engineering teams and business leaders, owning the technical path from discovery through go-live and optimization. Your impact will also extend to identifying deployment patterns, translating field learnings into product improvements, and building tools, reference architectures, and playbooks to improve team efficiency. This role is for an engineer who desires direct ownership of customer outcomes and enjoys transforming complex, ambiguous deployments into repeatable systems, aiming to make every deployment effortless and deliver measurable value from day one.
Requirements
- Excellent software engineering skills.
- Comfort working across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks.
- Proficiency in using AI coding tools to increase output.
- Deep, personal commitment to customers' technical success.
- Ability to learn fast, adapt quickly, and stay effective in ambiguity without constant structure.
- Ability to build deep credibility with both technical and non-technical stakeholders on the customer side.
- Calmness under pressure and relentless reliability.
Nice To Haves
- Experience with voice AI, speech-to-text, NLP, or conversational AI systems.
- Previous early-stage startup or founder-led environment experience.
- Previous experience embedded within a large enterprise customer’s product deployment.
Responsibilities
- Customer engineering partnership: Embed with customer engineering teams as a trusted technical peer. Lead technical discovery and solutioning for prospects and customers.
- Technical integration and deployment: Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers — from scoping and architecture through go-live and optimization.
- Configuration and customization: Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements — menu structures, ordering flows, POS integrations, edge cases, and everything in between.
- Production excellence: Monitor, troubleshoot, and resolve technical issues in live deployments. Serve as an escalation point for complex technical issues when necessary.
- Deployment infrastructure leadership: Codify patterns into tools, playbooks, reference architectures, and building blocks the broader team can use for other deployments and customers.
- Feedback loop to product and engineering: Translate real-world deployment challenges into actionable requirements for Deepgram’s product and engineering teams. You are the voice of the customer inside the building.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
