Senior Food Service Worker

Banner Health • Gilbert, AZ

1d • Onsite

About The Position

The Senior Food Service Worker plans and prepares daily food production for assigned areas using café menus, catering requests, and other approved sources. The role includes preparing food according to standardized recipes, adjusting quantities and substitutions as needed, and minimizing waste through planning and inventory tracking. It also provides cashiering and customer service in retail areas, including accurately processing sales and payments and maintaining register cash and receivables.

The position maintains food and supply levels, rotates stock, checks freshness dates and temperatures, and keeps assigned stations, equipment, and kitchen areas clean and sanitized. It may provide catering and special-event services. Working under general supervision, the Senior Food Service Worker is expected to use sound judgment, resolve customer issues at the point of contact, and function effectively without direct supervision.

This is a full-time position at Banner Gateway Medical Center in Gilbert, Arizona. Shifts include 5:30 a.m.–2:00 p.m. and 11:00 a.m.–7:30 p.m.; weekend and holiday rotations are required. The position offers a $1-per-hour weekend shift differential and an 18% night shift differential for hours after 7:00 p.m., if applicable.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Ability to learn food-handling regulations and pass required certification tests.
• Two or more years of similar work experience in production cooking.
• Solid understanding of cooking principles, menu substitutions, and recipe modifications.
• Effective interpersonal communication skills and a friendly customer-service attitude.
• Ability to calculate and count change accurately, rapidly, and repetitively.
• Ability to work autonomously and demonstrate good judgment and organizational skills.
• Banner Staffing Services team members must obtain a food handlers' card within 30 days of hire; this requirement does not apply to BSS team members in Tucson and Colorado.

Nice To Haves

• Prior healthcare experience.
• High-volume short-order cooking experience in a fast-paced environment.
• Additional related education and/or experience.

Responsibilities

• Plan food production timing and quantities, determine menu substitutions when shortages occur, minimize food waste, and record shortages and excess quantities.
• Take food product inventories and settle catering and interdepartmental food charges in the computer program, as applicable.
• Prepare food according to standardized recipes, adjust quantities for correct yields, and notify the supervisor about production problems.
• Serve customers, meet service standards, respond to complaints, resolve problems, and escalate issues to the supervisor when needed.
• Record sales in the Point of Sale System, process customer payments, and maintain register cash and receivables according to facility policies.
• Run reports to analyze sales and cash accuracy.
• Maintain food and supply par levels, order or restock items, rotate stock, and check freshness dates.
• Check and log food and equipment temperatures, report problems, read thermometers, and follow safety requirements.
• Keep assigned stations clean, well-stocked, and attractive.
• Clean and sanitize dishes, flatware, trays, cups, glasses, cooking utensils, designated equipment, and kitchen areas; dispose of waste materials.
• Provide catering and special-event services as needed.

Benefits

• Weekend shift differential of $1 per hour.
• Night shift differential of 18% for hours worked after 7:00 p.m., if applicable.
• Free uniforms, including two pairs of shoes yearly.
• 20% discount on food.
• Benefits and opportunities for professional development, wellness, continued education, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED