Senior Food Service Worker

Banner Health • Phoenix, AZ

12d • Onsite

About The Position

The Senior Food Service Worker plans and prepares food production for assigned areas using café menus, catering requests, and other approved sources. The role includes food preparation, production planning, inventory and stock management, cashiering, and customer service in retail food areas. The position works under general supervision and is expected to apply strong cooking and food preparation knowledge, resolve complex issues autonomously, and exercise good judgment when direct supervision is unavailable. It serves patients, hospital staff, visitors, and families.

The role may be based in a café, preparing food, stocking, serving, and processing customer transactions, or at the Bistro grill, preparing and serving meals. It may also provide a full range of catering and special-event services. The position is full-time, with varied schedules that may include day, evening, and overnight shifts. Start times vary between 4 a.m. and 11 a.m., in eight-hour shifts. Weekend availability and weekend and holiday rotations are required.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• At least two years of similar work experience in production cooking.
• Solid understanding of cooking principles, menu substitutions, and recipe modifications.
• Ability to learn food-handling regulations and pass required certification tests.
• Effective interpersonal communication skills and a friendly customer-service attitude.
• Ability to calculate and count change accurately, rapidly, and repetitively.
• Ability to work autonomously and exercise good judgment and organizational skills.
• For Banner Staffing Services team members, a food handlers' card is required within 30 days of hire; it is not required for BSS team members in Tucson and Colorado.

Nice To Haves

• Additional related education and/or experience.

Responsibilities

• Plan food production timing and quantities, make menu substitutions when shortages occur, minimize waste, and record shortages and excess quantities according to department procedures.
• Take food product inventories as needed and settle catering and interdepartmental food charges in a computer program.
• Prepare food according to standardized recipes and adjust recipe quantities for required yields.
• Notify a supervisor of food production problems.
• Serve customers according to standards and guidelines, respond to complaints, help resolve problems, and escalate issues to a supervisor when appropriate.
• Record sales accurately in the Point of Sale System and process customer payments.
• Store, count, deposit, and maintain register cash and receivables according to facility policies and procedures; run reports to review sales and cash accuracy.
• Maintain food and supply par levels, order or restock items, rotate food stocks, and check freshness dates.
• Check and log food and equipment temperatures, read thermometers, follow safety requirements, and report problems to a supervisor.
• Keep assigned stations clean, well-stocked, and attractive.
• Clean and sanitize dishes, flatware, trays, cups, glasses, cooking utensils, designated equipment, and kitchen areas, and dispose of waste materials.
• Provide catering and special-event services as needed.

Benefits

• A $1,000 sign-on bonus.
• Free uniforms, including two pairs of shoes yearly.
• 20% discount on food.
• An additional $1 per hour flat-rate weekend shift differential.
• An additional 18% night shift differential for hours worked after 7 p.m., when applicable.
• Professional development and continued education.
• Wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED