Senior Food & Beverage Manager

Alterra•Enumclaw, WA

10d•$85,000 - $95,000•Onsite

About The Position

Crystal Mountain is seeking an experienced, results-driven Senior Food & Beverage Manager to lead daily operations and support the ongoing development of its food and beverage program across multiple dining venues. Reporting to the Director of Food & Beverage, the role supports the department’s annual operating plan, manages financial performance, develops management teams, and ensures operational excellence and exceptional guest experiences. The position also supports seasonal catering events and program initiatives. It is based primarily in Enumclaw, Washington, in a dynamic mountain resort environment, and requires an active leadership presence across venues and adaptability to seasonal business demands.

Requirements

At least 5 years of progressive food and beverage management experience.
Demonstrated experience leading managers and developing high-performing teams.
Strong financial management skills, including budgeting, forecasting, labor management, and cost controls.
Comprehensive knowledge of food and beverage operations, guest service, food safety, and regulatory compliance.
Excellent communication, organizational, analytical, and problem-solving skills.
Proficiency with POS systems, inventory management platforms, and Microsoft Office applications.
Ability to work a flexible schedule, including weekends, holidays, and peak resort operating periods; open availability is expected.
Valid Washington M.A.S.T. Class 12 or 13 Permit.
Valid Washington Food Worker Card.
Intermediate skiing or snowboarding ability.
High school diploma, GED, or equivalent.
Two-year or associate degree in a related field.

Nice To Haves

Experience in high-volume, multi-unit, resort, or hospitality operations.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Experience in resort or destination hospitality operations.

Responsibilities

Oversee daily operations across multiple food and beverage venues, maintaining standards for food quality, service, cleanliness, safety, and guest experience.
Conduct daily venue walkthroughs to assess operational standards, employee presentation, equipment functionality, and readiness; identify challenges, implement corrective actions, and ensure follow-through.
Support the department’s annual operating plan and strategic initiatives.
Manage operational financial performance, including revenue, labor, cost of goods, inventory, purchasing, and controllable expenses; monitor budgets, forecasts, reports, and key performance indicators.
Identify opportunities to improve profitability, productivity, and operational efficiency, and hold venue management teams accountable for financial objectives.
Lead, coach, and develop managers, supervisors, and frontline employees; oversee staffing, scheduling, recruitment, onboarding, training, and performance management.
Foster a positive, accountable, and collaborative workplace culture and ensure compliance with company policies, employment regulations, and safety standards.
Communicate regularly with the Director of Food & Beverage, venue leadership, Culinary, and supporting departments, providing operational and financial updates, challenges, corrective actions, and recommendations.
Develop proposals to improve service standards, operating procedures, revenue opportunities, and overall program performance; support implementation of approved initiatives and measure their effectiveness.
Support development of program initiatives with the F&B leadership team.
Manage and support seasonal catering events and activities within the role’s scope of operations.
Prepare policies and standard operating procedures and implement production, productivity, quality, patron-service, and system-improvement standards.
Assist with annual budget preparation and scheduling expenditures.
Respond efficiently to customer questions and complaints.
Work with the Purchasing Manager to ensure product delivery and appropriate par levels.
Monitor labor and product expenses to remain within budget, meet goals, and support Crystal Mountain’s brand.
Attend required staff meetings and manage regular meetings with staff.
Supervise events, communicating effectively in stressful situations, actively listening, and solving problems.
Guide event setup, including dishware, glassware, silverware, linens, pipes, drapes, napkins, audio, lighting, and other items outlined in the banquet event order.
Guide food and beverage service, including alcohol service, according to Crystal Mountain standards and Washington State Liquor & Cannabis Board and Washington State Health Department laws.
Perform other duties as assigned.

Benefits

Free Alterra season pass, with unlimited direct-to-lift access at all Alterra resorts.
Free Alterra season pass for spouse and dependents aged 25 and under.
50% off window ticket price at IKON partner resorts.
Free access to Alterra Mountain destinations during time off.
Free ski-referral letters for use at other mountain resorts during time off.
Periodic allotment of free friends and family day-ski vouchers.
Discounts on ski and snowboard lessons, rentals, gear tune-ups, food and beverage, and Crystal Mountain retail shops.
Free Crystal-branded swag.
Gear pro deals with hundreds of brands.
Discount marketplace deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more.
Employee-only night-skiing events.
Employee housing available for eligible positions.
Accrued paid time off for eligible positions.
Group health insurance for eligible positions.
401(k) benefit with a generous match and immediate vesting for staff members over 18.
Opportunities for growth, advancement, and year-round employment.
Bonus eligible.