Senior Food & Beverage Manager

Crystal Mountain•Enumclaw, WA

8d•Onsite

About The Position

Crystal Mountain is seeking an experienced, results-driven Senior Food & Beverage Manager to lead daily operations and support the continued development of its food and beverage program. Reporting to the Director of Food & Beverage, the manager helps execute the department’s annual operating plan, manage financial performance, develop management teams, and maintain operational excellence across multiple dining venues. The role combines business and financial management with hands-on operational leadership, employee development, and guest service. The position oversees food and beverage venues and seasonal catering activities, manages staffing and performance, monitors budgets and operational results, and works with venue leaders and supporting departments. It requires a flexible schedule, including availability for weekends, holidays, and peak resort periods, as well as intermediate skiing or snowboarding ability. The position is primarily based in Enumclaw, Washington, in a dynamic mountain-resort environment.

Requirements

At least 5 years of progressive food and beverage management experience.
Demonstrated experience leading managers and developing high-performing teams.
Strong financial management skills, including budgeting, forecasting, labor management, and cost controls.
Comprehensive knowledge of food and beverage operations, guest service, food safety, and regulatory compliance.
Excellent communication, organizational, analytical, and problem-solving skills.
Proficiency with POS systems, inventory management platforms, and Microsoft Office applications.
Ability to work a flexible schedule, including weekends, holidays, and peak resort operating periods.
Valid Washington M.A.S.T. Class 12 or 13 Permit.
Valid Washington Food Worker Card.
Intermediate skiing or snowboarding ability.
High school diploma, GED, or equivalent.
A two-year or associate degree in a related field.
Ability to meet the role’s physical requirements, including occasional lifting, carrying, or moving up to 40 pounds.

Nice To Haves

Experience in high-volume, multi-unit, resort, or hospitality operations.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Experience in resort or destination hospitality operations.

Responsibilities

Oversee daily operations across multiple food and beverage venues, ensuring consistent food quality, service, cleanliness, safety, and guest experience.
Conduct daily venue walkthroughs to assess operational standards, employee presentation, equipment functionality, and readiness; address challenges and follow through on corrective actions.
Support execution of the department’s annual operating plan and strategic initiatives.
Manage financial performance, including revenue, labor, cost of goods, inventory, purchasing, and controllable expenses; monitor budgets, forecasts, financial reports, and key performance indicators.
Identify opportunities to improve profitability, productivity, and operational efficiency, and hold venue management teams accountable for financial objectives.
Lead, coach, and develop managers, supervisors, and frontline employees; oversee staffing, scheduling, recruitment, onboarding, training, and performance management.
Foster a positive, accountable, and collaborative workplace culture and ensure compliance with company policies, employment regulations, and safety standards.
Maintain communication with the Director of Food & Beverage, venue leadership, Culinary, and supporting departments; provide operational and financial updates, challenges, corrective actions, and recommendations.
Develop proposals for improvements to service standards, operating procedures, revenue opportunities, and overall program performance; support approved initiatives and assess their effectiveness.
Support development of program initiatives with the food and beverage leadership team.
Manage and support seasonal catering events and activities within the position’s scope of operations.
Prepare policies and standard operating procedures and implement production, productivity, quality, and patron-service standards and system improvements.
Assist with annual budgets and scheduling expenditures; monitor labor and product expenses against budgets and goals.
Respond to customer questions and complaints.
Work with the Purchasing Manager to ensure product delivery and appropriate par levels.
Attend staff meetings as required and manage regular staff meetings.
Supervise events and guide event setup, including dishware, glassware, silverware, linens, pipes, drapes, napkins, audio, lighting, and other requests approved in the banquet event order.
Guide food and beverage service, including alcohol service, in accordance with Crystal Mountain standards and Washington State Liquor & Cannabis Board and Washington State Health Department requirements.
Perform other duties as assigned.

Benefits

Free Alterra season pass, with unlimited direct-to-lift access at all Alterra resorts.
Free Alterra season pass for spouse and dependents age 25 and under.
50% off window ticket price at IKON partner resorts.
Free access to Alterra Mountain destinations during time off.
Free ski-referral letters for use at other mountain resorts during time off.
Friends and family day-ski vouchers, with periodic allotments.
Discounts on ski and snowboard lessons, rentals, gear tune-ups, food and beverage, and Crystal Mountain retail shops.
Free Crystal-branded swag.
Pro deals on gear with hundreds of brands.
Discount marketplace deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, and travel.
Employee-only night skiing events.
Employee housing available for eligible positions.
Accrued paid time off for eligible positions.
Group health insurance for eligible positions.
401(k) benefit with a generous match and immediate vesting for staff members over 18.
Opportunities for growth, advancement, and year-round employment.
Bonus eligible.