Senior Five9 Dialer Administrator

LeadAdvisors

13d

About The Position

LeadAdvisors is hiring an experienced Five9 administrator to own and improve its outbound dialer environment, supporting more than 40 agents across lead-generation and live-transfer campaigns. This is an independent platform-administration role, not an agent, team-lead, or basic list-upload position. The administrator will configure, test, monitor, troubleshoot, and improve Five9, and will coordinate real-time platform monitoring with an RTA.

The role includes managing Five9 VCC campaigns, lists, skills, queues, users, permissions, dispositions, dialing profiles, outbound dialing controls, IVRs and call routing, and CID/DID/DNIS inventory. The administrator will troubleshoot carrier and platform issues, maintain change logs and system documentation, and communicate incidents. Light automation may use APIs, webhooks, terminal tools, CSV/JSON/SFTP, Postman, and minor JavaScript or HTML. Availability is required during U.S. campaign hours.

Requirements

• At least 3 years of contact-center platform administration experience with deep hands-on Five9 experience.
• Experience supporting 40+ outbound agents or multiple active campaigns.
• Experience with outbound lead-generation and live-transfer campaigns.
• Direct experience with IVR, queue, routing, campaign, list, and CID administration, as well as troubleshooting.
• Strong integrity: do not guess, conceal errors, or claim a fix without testing.
• Availability during U.S. campaign hours.

Responsibilities

• Own and administer the Five9 VCC outbound dialer environment for 40+ agents and multiple campaigns.
• Configure, test, monitor, troubleshoot, and improve Five9 campaigns, lists, skills, queues, users, permissions, dispositions, and dialing profiles.
• Manage outbound pacing, retries, attempt limits, time zones, calling windows, callbacks, and do-not-call controls.
• Administer IVRs, call routing, overflow, failover, and live-transfer destinations.
• Manage CID/DID/DNIS inventory, assignments, routing, and answer-rate monitoring.
• Troubleshoot carrier faults, dropped calls, failed transfers, one-way audio, and Agent Desktop problems.
• Partner with an RTA on real-time platform monitoring.
• Maintain change logs, testing procedures, rollback plans, and system documentation; communicate incidents.
• Perform light automation using APIs, webhooks, terminal tools, CSV/JSON/SFTP, Postman, and minor JavaScript or HTML.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed