Network Administrator/Senior Network Administrator

City of Goldsboro•Ila, GA

1d•$79,417 - $115,170

About The Position

Responsible for the operational management of the City's on-premise and cloud networking and firewall infrastructure. The role provisions network hardware, wireless technologies, and firewalls; participates in application software installation, implementation, and operational monitoring; and manages and maintains LAN, WAN, firewalls, wireless access systems, cable plant, internet circuits, and related servers and services. Other duties include hardware and software installation and troubleshooting, VoIP system administration, inventory control and reporting, vendor warranty coordination, and negotiating and monitoring annual maintenance contracts. The position assists with disaster recovery strategies for networking infrastructure and configurations, configuration management, and change control. It also helps establish hardware and software configuration standards and participates in acquisition decisions. Work is performed under general direction with wide latitude to exercise initiative and independent judgment. The posting covers two experience levels: Network Administrator and Senior Network Administrator. Both levels maintain, configure, monitor, and secure the City's on-premise and cloud networking infrastructure; provide technical support; troubleshoot and resolve issues; support backups, disaster recovery, patching, and upgrades; document systems and changes; and collaborate with IT staff. The Network Administrator performs technical work primarily on non-critical systems and assists with enterprise network design and security activities. The Senior Network Administrator also creates network architectures and blueprints, plans expansions, deploys and optimizes network technologies, designs security solutions, investigates complex security incidents, leads network implementation and upgrade projects, and works with contractors. Applicants must attach a resume. A valid Class C Texas driver's license is required. Candidates advancing in the process must complete fingerprint screening to confirm eligibility for CJIS clearance, in addition to the standard pre-employment process.

Requirements

Network Administrator: associate degree in an information technology-related field and one to three years of relevant job experience, or at least three years of relevant job experience without a degree.
Senior Network Administrator: bachelor's degree in an information technology-related field and two to six years of relevant job experience, or at least six years of relevant job experience without a degree.
Knowledge of networks, servers, Windows desktops, relational database management systems, and enterprise software applications, including web-, cloud-, and server-based applications.
Knowledge of network administration and concepts; Cisco VoIP telephone systems; wireless networking; WAN and LAN design, implementation, and management; firewall and load balancer administration; and the OSI model.
Knowledge of change control and documentation processes and computer programming tools for preparing scripts and programs to manage enterprise software and hardware systems.
Knowledge of Microsoft Azure, including Virtual Machines, Azure Storage, and Networking services.
Knowledge of handling information restricted to specific persons and compliance and security practices such as CJIS, HIPAA, and PCI.
Ability to communicate effectively orally and in writing; establish working relationships with peers, clients, citizens, and vendors; and collaborate with non-technical staff, stakeholders, and managers.
Ability to read technical manuals, policies, procedures, and system documentation and write clear, accurate, timely documentation.
Ability to perform arithmetic and network-capacity calculations, make simple projections and forecasts, exercise sound judgment, solve problems analytically, and manage time.
Valid Class C Texas driver's license; out-of-state license holders must have a valid license and provide a three-year driving history.
Network Administrator: Microsoft AZ-900 certification required within one year of hire.
Senior Network Administrator: CompTIA Network+ and Microsoft AZ-900 certifications required within one year of hire.

Nice To Haves

Cisco CCNA certification.
Aruba Certified Network Technician (ACNT) certification.
Microsoft Azure Administrator (AZ-104) certification.
Cloud+ certification.
Project+ certification.
Network Administrator: Microsoft Azure Network Engineer (AZ-700), Network+, or Security+ certification.
Senior Network Administrator: Microsoft Azure Network Engineer (AZ-700), Security+, CITP, or ITIL Foundation certification.

Responsibilities

Maintain, configure, operate, and secure the City's on-premise and cloud networking infrastructure in accordance with IT policies and processes.
Monitor system performance, security, activity, capacity, and user experience; identify opportunities for improvement.
Maintain security and facilities management for the datacenter and equipment rooms.
Install and upgrade network hardware and software, and build and manage physical and cloud networking infrastructure.
Assist in developing automation processes for on-premise and cloud network systems.
Manage network performance tuning, capacity, provisioning, and backup processes.
Handle technical support issues, troubleshoot hardware and software errors, document problems and resolutions, and take ownership of critical issues through resolution.
Provide technical documentation and specifications to IT staff for infrastructure planning and implementation.
Collaborate with IT staff and stakeholders to improve City system security and performance.
Perform backup operations and implement data protection, disaster recovery, restore point, and failover processes.
Define and verify timely patching and updates to network systems.
Assist with identifying, planning, and migrating on-premise servers and software to cloud-based systems.
Assist in setting hardware and software configuration standards and participate in acquisition decisions.
Assist with planning, executing, monitoring, controlling, and closing out projects; carry out technical processes for network implementations, changes, and upgrades.
For the Network Administrator level, configure routers, switches, firewalls, and other devices; monitor traffic and security; troubleshoot network issues; and assist with network design, security assessments, controls, and incident response.
For the Senior Network Administrator level, create network architectures and blueprints, plan expansions, deploy components and technologies, optimize performance and scalability, design and implement security solutions, manage firewalls and intrusion detection/prevention systems, investigate complex security incidents, lead network projects, and work with contractors.
Perform other duties as assigned.