Senior Bank Teller/ Senior Financial Services Representative

SmartBank•Dothan, AL

2d•Onsite

About The Position

SmartBank is seeking a Senior Financial Services Representative to join their growing team. This role is responsible for providing excellent customer service, processing complex financial transactions, and embodying the company's core values. The ideal candidate will enhance SmartBank's image through client-driven service and contribute to creating "WOW" experiences for clients.

Requirements

High School Diploma or equivalent.
Prior experience in cash handling.
Exceptional customer service skills.
Six months of banking experience which includes new account opening experience, completion of Cash Vault custodian duties, and completion of ATM custodian duties.
Ability to apply general accounting knowledge (debits, credit, balancing) to processes.
Ability to cross-sell banking products and services.
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Cash handling experience.
Thorough knowledge of various Teller Drawer equipment (PODs, Recyclers, traditional cash drawers, etc.).
Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten-key proficient.
Strong math skills.
Strong written and oral communication skills.
Detail oriented and ability to function in a team environment.
Demonstrates ability to maintain a positive attitude.
High level of integrity.
Able to maintain regular and predictable attendance.
Willing to accept new ideas and methods and be agreeable to change.

Responsibilities

Embodying SmartBank's Core Values and Core Purpose.
Follow and embrace the SmartBank Way.
Serve as the primary point of contact for our clients, providing exceptional service, and directing inquiries to the appropriate channels.
Engage in daily Lobby Management tasks, including warmly greeting clients, offering hospitality, making introductions, and ensuring refreshments are available.
Accurately receive deposits and payments for all types of SmartBank accounts, verify cash and negotiability of checks and issue receipts, giving credit for funds according to Bank policies. Provide clients with account information.
Cash checks and accept withdrawal requests in accordance with Bank policies, referring questionable transactions to supervisor for approval.
Provide special services as needed; including, redeeming US Savings Bonds, issuing Official Checks, coin deposits and coin orders.
Process payments for SmartBank credit cards, local utilities, and other services. Ensure that payment information is transmitted to appropriate agencies by daily cut-off.
Comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Perform other duties as assigned.