Senior Finance Processes and Systems Optimization (PSO) Manager

PagerDuty • Atlanta, GA

5d • Hybrid

About The Position

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
At PagerDuty, our mission is to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world. The Finance PSO team is a critical enabler of this mission, ensuring our financial systems and processes are scalable, efficient, and robust enough to support global growth.
How You Impact Our Vision
As the Senior Manager, Finance PSO, you are a strategic leader and the primary architect of PagerDuty’s finance technology roadmap. You don't just manage systems; you drive the vision for how Finance operates. You bridge the gap between long-term business strategy and technical execution, leading high-impact digital transformation initiatives that define our future state. You are a visionary player-coach, capable of leading complex, global cross-functional teams while maintaining a deep technical "seat at the table" to ensure execution excellence.

Requirements

• 8+ years of experience in Finance Operations, Financial Systems, or Business Transformation, with a proven track record of leading end-to-end global projects.
• Demonstrated experience influencing Senior Leadership Teams (SLT) and managing complex, cross-functional RACI stakeholders.
• Expert ability to present complex scenarios and strategic plans to an executive audience.

Nice To Haves

• Expert knowledge of the PagerDuty stack (NetSuite, Coupa, Anaplan, Workday) and experience leading system re-implementations or major integrations.
• Deep experience with RPA/Workato and implementing AI/Machine Learning use cases within a Finance context.
• Mastery of data storytelling using SQL, Tableau, Power BI, or Sigma.
• Bachelor’s or Master’s Degree in Finance, MIS, or a related field.
• Deep experience in the SaaS or high-growth technology sector.

Responsibilities

• Define and implement the long-term technology and process strategy for the Finance organization. Align team goals with corporate objectives and ensure the finance tech stack (NetSuite, Coupa, Anaplan, etc.) evolves ahead of business complexity.
• Lead large-scale, high-impact global initiatives from conception to completion. You are responsible for identifying the "Big Picture" pros and cons of potential actions and advising senior leadership on the best path forward. Meaningfully assesses people, systems and processes to ensure they scale.
• Act as the executive champion for automation. Scale the use of Robotic Process Automation (RPA) and Applied AI to move the organization toward "Zero-Touch" finance operations, focusing on predictive insights and anomaly detection.
• Act as a trusted advisor to the Finance Department and other Senior Leaders. You are expected to lead by influence laterally and vertically, often questioning assumptions and proposing bold change initiatives that result in positive organizational outcomes.
• Proactively seek out efficiencies across the larger finance organization. Determine solutions for recurring global problems and implement scalable, SOX-compliant controls that mitigate risk through automation.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager