Senior Field Service Manager
About The Position
The Senior Field Service Manager shapes and executes growth strategies for the Field Services organization and optimizes operational performance across multiple territories and product lines. The role develops the services portfolio, establishes service standards, and partners with commercial teams to accelerate growth. It leads field operations, improves customer experience and service delivery, and strengthens financial performance through leadership, commercial acumen, and operational excellence. This is a hybrid opportunity located in Houston, Texas; Greenwood, Indiana; or Richmond, Virginia. The position requires travel up to 60% of the time. Visa sponsorship is not available.
Requirements
- Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent experience.
- 8+ years of field service or technical operations experience.
- 3+ years of experience in Sales.
- 3+ years of leadership experience managing managers or large field teams.
- Demonstrated P&L responsibility.
- Strong knowledge of sales and field service management systems.
- Excellent communication, leadership, and problem-solving skills.
- Ability to travel up to 60% of the time.
Responsibilities
- Secure a strong QHSE culture within the Field Service organization.
- Manage and develop the capabilities needed to support the overall Service strategy.
- Identify training needs and track FSE competence improvement, personal development, and skills matrix updates.
- Take full responsibility for the Field Service cost center forecast and results, including investments, and monitor progress against financial targets.
- Support proactive service sales through lead generation in collaboration with Service sales.
- Ensure jobs are executed according to customer relationships internally and externally.
- Lead the team remotely when needed, providing direction and ensuring performance in accordance with the service strategy and a strong customer-oriented mindset.
- Implement continuous efficiency improvements using innovative processes and technologies.
- Lead change management to adapt to new market demands.
- Implement and follow up on relevant KPIs to measure and improve performance.
Benefits
- Healthcare plans
- Dental plans
- Vision plans
- Wellness program
- 401(k)
- Paid holidays
- Paid time off benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
