Field Service Manager

A-Gas Americas • Federal Way, WA

3d

About The Position

The Field Service Manager leads field service operations in the Seattle area, with responsibility for growing customer relationships and business, meeting gas recovery and buyback goals, and identifying opportunities for gas acquisition. The role combines customer service, technical refrigerant recovery work, and leadership and coaching of Field Service Technicians. The manager collaborates with sales, customer service, and colleagues across the US network to retain and attract customers and develop business ideas that meet customer needs.

A substantial amount of time is spent driving a company truck. The position requires working outdoors in varied weather conditions and may involve flexible hours. A-Gas describes Rapid Recovery as its service division and a provider of refrigerant recovery services for HVAC, refrigeration, demolition, and marine industries.

Requirements

• Possess a college degree or have at least 3 years of relevant experience.
• Be at least 21 years old and have a valid driver's license with a clean driving record.
• Currently possess or be able to obtain a CDL Class A or B with hazmat endorsement within 6 months of employment.
• Currently possess or be able to obtain a Non-CDL medical card within 6 months of employment.
• Be able to obtain EPA universal certification within 14 days of employment.
• Be willing to work flexible hours.
• Be able to lift at least 50 pounds.
• Have intermediate to advanced proficiency in Microsoft suites, including Microsoft Teams, Power BI, and Outlook.

Responsibilities

• Meet gas recovery and buyback goals.
• Build and maintain a client base.
• Partner with sales and customer service teams to retain and attract customers.
• Lead and coach Field Service Technicians.
• Receive and respond to customer calls about scheduling, service issues, and resolving concerns.
• Perform refrigerant recovery service jobs as required.
• Use Salesforce for customer management.
• Uphold safety standards.

Benefits

• Company-provided truck with necessary tools and equipment.
• Medical, dental, and vision benefits.
• Paid holidays and paid time off (PTO).
• 401(k).
• Company-paid short-term and long-term disability.
• Life insurance.
• Training initiatives and professional certifications.
• Tuition reimbursement program.
• Competitive commission plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager