Field Service Manager

Unisys • Sleepy Hollow, NY

2d

About The Position

The Field Service Manager provides direction to Field Engineering supervisors and teams across multiple locations. The role identifies recurring trends, difficult-to-resolve problems, and potential issues related to new system releases or hardware and software upgrades, and ensures end-to-end support to address them. The manager resolves significant issues, escalating the most complex matters to technical colleagues or senior management. Working with Client Services & Support colleagues, the role monitors hardware, software, and equipment availability, manages procurement-related activity, and serves as a liaison among clients, end-users, and technical teams. The manager also supports supervisors and team members in determining appropriate processes, policies, and procedures; establishes work processes and priorities; and allocates people, budgets, and resources.

Requirements

• BA/BS degree and 4–6 years of relevant experience, or an equivalent combination of education and relevant experience.
• 0–2 years of leadership experience.
• Applicant should be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Responsibilities

• Provide clear and concise direction to Field Engineering supervisors and teams across multiple locations.
• Identify recurring trends, difficult-to-resolve problems, and potential issues associated with new system releases or hardware and software upgrades.
• Ensure end-to-end support for identified and potential issues.
• Resolve key issues raised by supervisors and teams, referring the most significant and complex issues to technical colleagues or more senior management.
• Monitor hardware, software, and equipment availability with Client Services & Support colleagues to identify gaps, concerns, and other issues with potential business impact.
• Manage procurement-related activity to ensure on-time delivery and response to client requirements.
• Act as a liaison between clients, end-users, and technical teams.
• Assist supervisors and team members in determining appropriate processes, policies, or procedures.
• Establish overall work processes and priorities.
• Allocate people, budgets, and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level