Manager - Field Service

Genuine Parts Company•Birmingham, AL

About The Position

The MI Field Service Manager plans, manages, reviews, and executes field service operations to achieve output and quality objectives for one field service shop with large-scale sales. The manager hires, trains, and coaches a team of one to five or more employees, including Field Service Technicians, Field Service Supervisors, customer service representatives, and clerical or administrative staff. The role has budget responsibility and oversees operating expenses, personnel, inventory, safety and financial audits, schedules, procedures, and service performance. The position may require working with the field team when needed. Working conditions may be indoors and/or outdoors, and noise may be loud at times. Company vehicles are subject to continuous video monitoring.

Requirements

Typically requires a high school diploma or GED and 10 or more years of related experience, or an equivalent combination.
Specific knowledge of field service duties.
Ability to work with the team in the field when needed.
Ability to maintain a positive attitude and productive, driven work ethic.
Strong interpersonal, analytical, and problem-solving skills.
Ability to remain calm and clear-headed in an emergency.
Good communication skills.
Excellent driving record.

Responsibilities

Manage and review all operating expenses at the assigned facility.
Manage hiring and firing of all personnel at the assigned facility.
Manage all inventory items assigned to the facility.
Oversee and review safety and financial audits.
Ensure the location has a schedule board and that it is updated daily.
Ensure Field Service team members understand and follow procedures and processes implemented by the CI team.
Monitor performance metrics and allocate resources as necessary to ensure high-quality service at optimal efficiency.
Develop a documented succession plan for the location.
Provide coaching and feedback to all employees.
Work with the field team when needed.
Perform other duties as assigned.