Field Service Manager

Industrial Valve Sales and Service LLC•Prichard, AL

About The Position

The Field Service Manager will be responsible for driving safety, setting performance goals, organizing workflow, monitoring employee productivity, maintaining records, assisting with hiring and training, overseeing test reports, scheduling, coordinating with Job Operations, and assigning/tracking vehicles for field service jobs.

Requirements

Proven experience as supervisor or relevant role
Familiarity with company policies and legal guidelines of the field
Book hotels and per diem
Excellent communication and interpersonal skills
Organizational skills
Leadership skills
Ability to multitask under significant pressure
Proficient with technology, Microsoft Office and Excel

Responsibilities

Drive safety in all aspects of work
Set goals for performance and deadlines that comply with company’s plans and vision
Organize workflow and ensure that employees understand their duties and delegate tasks
Monitor employee productivity and provide constructive feedback and coaching
Maintain time keeping and personnel records
Assist in hiring and training new employees
Assist and coordinate employee site specific training
Oversee and ensure that all test reports are accurate and submitted promptly
Assist and create/maintain manpower and work scope scheduling
Work closely with Job Operations to ensure customer satisfaction
Assign and track vehicles for field service jobs