Senior Manager, Field Service Enginering
Light & Wonder•Fife, WA
•Hybrid
About The Position
Light & Wonder is seeking a highly motivated and experienced Senior Manager, Field Service Operations to lead field service delivery throughout the State of Washington. This role is responsible for managing teams supporting slot machines, card shufflers, progressive jackpot systems, table game technologies, and casino systems infrastructure.
Requirements
- Minimum 5 years of management experience leading field service, technical support, or operations teams.
- Minimum 8 years of experience supporting gaming equipment, electromechanical products, or regulated technology environments.
- Knowledge of slot machines, progressive systems, shufflers, table game products, casino management systems, and networking fundamentals.
- Excellent leadership, communication, coaching, and customer relationship skills.
Responsibilities
- Lead all field service operations across Washington State.
- Manage Field Service Technicians and Supervisors supporting gaming products and systems.
- Oversee service delivery for slot machines, shufflers, progressive jackpot systems, electronic table games, and casino systems.
- Maintain customer relationships with tribal and commercial casino operators.
- Drive performance metrics, workforce planning, safety, compliance, and operational excellence.
- Manage regional budgets, inventory, and service assets.
- Coordinate escalations and collaborate with engineering, product support, and sales teams.
Benefits
- healthcare
- dental
- vision
- paid time off
- a generous 401(k) plan
- tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
