Senior Field Engineer

JTEKT North America

1d • Hybrid

About The Position

The Field Service Engineer (FSE) position provides technical support, both on-site and digitally, to Industrial Aftermarket (AM) customers as well as Original Equipment (OE) customers within the Northeast region of the United States (OH, MI, PA, VA, etc.). The FSE will provide hands-on support for our customers by assisting in bearing installation, inspection, maintenance training, field failure analysis, and problem resolution. This position will be the first on-site responder to customer complaints and quality concerns and will work cross-functionally with the Application Engineering, Quality, Manufacturing, Business Management and Sales departments to achieve resolution. Ideal candidates will have: excellent mechanical aptitude with a good understanding of rotating machine dynamics in a wide variety of industries, experience with condition monitoring and quality systems, excellent verbal and written communication skills, the ability to work efficiently and effectively from a remote/home office. This position requires travel within North America as part of the responsibilities, mainly focused within the Northeast region of the country.

Requirements

• Excellent verbal and written communication skills.
• In-depth knowledge of Ball, Roller, and Needle bearing technology, applications and their modes of failure.
• Solid computer skills with working knowledge of Microsoft Outlook, Excel, Edge, and PowerPoint.
• Ability to work from a home-based office.
• Ability to use 8D Problem Solving approach or similar customer requirement.
• Able to read and interpret Engineering Drawings with knowledge of GD&T.
• Understanding of basic gauge calibration and traceability approach.
• Knowledge of various inspection techniques and their limitations (dimensional, noise/vibration, surface finish, hardness, etc.).
• Understanding of TS16949, QS9000 and AS9100 Quality System Requirements.
• Knowledge of Measurement Systems Analysis (MSA) techniques.
• Knowledge to develop or review a PPAP package complaint with current AIAG publication.
• Good multitasking capabilities along with proficiency in time and project management skills.
• Mechanical Engineering Degree or Mechanical Engineering Technology with 5 or more years of experience in Bearing Engineering, Bearing Quality and/or Field Service Technology or Engineering.
• Associates degree in Mechanical Engineering or Mechanical Engineering Technology preferred with 5 to 7 years of experience.

Nice To Haves

• Excellent mechanical aptitude with a good understanding of rotating machine dynamics in a wide variety of industries
• Experience with condition monitoring and quality systems

Responsibilities

• Visit customers to assist in bearing installation, inspection of bearings, conduct failure analysis in the field, respond to customer concerns and quality complaints.
• Conduct training seminars for customers, end users and internal JTEKT staff.
• Complete detailed customer visit reports with actionable items within required time constraints, building customer rapport based on excellence, responsiveness and support.
• Develop installation and maintenance instructions, Technical Instruction Sheets and SOP’s.
• Analyze customer warranty returns and report findings, as necessary.
• Coordinate with cross functional team on quality concerns on product containment, scope definition, sorting directions, sort monitoring, root cause analysis, team problem solving, corrective/preventative actions, internal/external reporting and material disposition.
• Assist the Field Service Manager with any departmental related tasks/projects when required.

Benefits

• Medical, Dental, Optical
• Supplementary Insurance
• Optional Benefits (pet insurance, legal consultation, cyber security, retirement support, mental health services, etc.)
• 401K (With match)
• HSA contribution
• Success Sharing
• Paid Time-Off
• Educational Reimbursement
• Hybrid work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Senior