Senior Federal Travel Systems Analyst (GO.gov Implementation & Support)

US Federal Solutions•Washington, DC

About The Position

US Federal Solutions (USFS) is seeking an experienced Senior Federal Travel Systems Analyst to support the Export-Import Bank of the United States (EXIM) with implementation, administration, and ongoing operational support of the GO.gov federal travel management system. The role supports modernization of federal travel operations and EXIM’s transition from Concur to GO.gov. The analyst will serve as a liaison among EXIM personnel, GSA, IBM, and internal financial management and information technology stakeholders, combining federal travel expertise with technical troubleshooting, project coordination, and customer service.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Finance, Accounting, Project Management, or a related discipline, or equivalent relevant professional experience.
At least 5 years of progressively responsible experience supporting federal travel operations, travel management systems, business systems analysis, or related federal program operations.
Demonstrated experience with federal travel management platforms such as GO.gov, Concur, E2 Solutions, or comparable government travel systems.
Strong understanding of federal travel authorizations, voucher processing, approval routing, reimbursement procedures, and travel management workflows.
Working knowledge of the Federal Travel Regulation (FTR) and applicable federal travel policies and procedures.
Experience supporting software implementation, system configuration, functional testing, or operational troubleshooting.
Experience participating in SIT, UAT, or similar system validation activities.
Ability to analyze complex system issues, identify root causes, document findings, and coordinate resolutions with technical support teams.
Experience developing SOPs, training materials, process documentation, or user support guides.
Strong proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Excellent written and verbal communication skills and ability to interact effectively with federal leadership, technical personnel, and end users.
Strong organizational skills, including the ability to manage multiple priorities, track issues, and meet deadlines.
Ability to work independently and collaborate with cross-functional teams in a fast-paced federal government environment.

Nice To Haves

Direct experience implementing, administering, configuring, or supporting GO.gov.
Experience supporting a federal agency’s transition from Concur or another legacy travel platform to GO.gov.
Hands-on experience designing or configuring travel approval workflows, delegated approval structures, and user role assignments.
Familiarity with GSA travel services and coordination with government travel system service providers.
Experience using JIRA, ServiceNow, or comparable ticketing and defect-management platforms.
Experience coordinating financial system integrations, data exchanges, or system interface testing.
Experience supporting federal financial management offices, including OCFO or OCIO organizations.
Familiarity with project management methodologies, implementation milestone tracking, risk management, and executive status reporting.
Experience developing and delivering instructor-led or virtual training for federal employees.
Federal consulting experience supporting financial management, administrative modernization, or enterprise business systems.
PMP, CAPM, or relevant business analysis or information technology certifications.

Responsibilities

Serve as a primary point of contact for GO.gov support, assisting employees, approving officials, and administrative personnel with authorizations, vouchers, system access, and approval workflows.
Troubleshoot travel orders, reimbursement vouchers, user profiles, routing configurations, and system functionality; provide first-level functional and technical support and escalate issues when needed.
Administer user profiles, role assignments, delegated approvals, approval hierarchies, and system configurations.
Support user profile imports, configuration workbooks, data validation, approval governance, and validation of approvers and approval chains.
Support GO.gov implementation, configuration, testing, and continuous improvement, coordinating with GSA, IBM, and EXIM stakeholders.
Participate in SIT and UAT by developing test plans, scenarios, and acceptance criteria; execute tests, document results, identify defects, and verify corrective actions.
Assist in designing, configuring, and deploying travel approval workflows, including executive-level and financial approval routing.
Maintain configuration documentation and validate system updates, enhancements, and production changes.
Coordinate integration requirements and testing between GO.gov and EXIM financial management systems with OCIO and OCFO.
Investigate and document defects, configuration issues, transaction errors, and workflow failures; create and manage service desk tickets.
Coordinate complex troubleshooting with GSA, IBM, and internal technical teams; use JIRA and other tracking tools to monitor defects and remediation.
Maintain issue logs, escalation records, and remediation trackers, and recommend improvements based on recurring issues.
Support implementation through milestone tracking, status reporting, risk identification, stakeholder coordination, and tracking of actions and dependencies.
Facilitate implementation and issue-resolution meetings and prepare executive briefings, status updates, issue summaries, and progress reports.
Communicate technical and operational issues clearly to technical and nontechnical stakeholders.
Develop and deliver training on GO.gov travel authorizations, vouchers, and approvals; create and maintain SOPs, user guides, quick-reference materials, and system documentation.
Conduct training sessions, workshops, and office hours; provide individualized user guidance and recommend improvements to address training gaps.
Support EXIM’s transition from Concur to GO.gov, including coordination and validation of historical travel records, resolution of transition challenges, continuity of operations, recordkeeping, and knowledge transfer.