Senior Federal Travel Systems Analyst (GO.gov Implementation & Support)

US Federal Solutions•Washington, DC

1d•$105,000 - $125,000

About The Position

US Federal Solutions (USFS) is seeking a detail-oriented, experienced Senior Federal Travel Systems Analyst to support the Export-Import Bank of the United States (EXIM) with implementation, administration, and operational support of its GO.gov federal travel management system. The position will contribute to modernizing federal travel operations and supporting EXIM’s transition from Concur to GO.gov. The analyst will serve as a liaison among EXIM personnel, the General Services Administration (GSA), IBM, and internal financial management and information technology stakeholders. The role combines federal travel expertise, systems implementation and troubleshooting, project coordination, customer support, training, and process improvement.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Finance, Accounting, Project Management, or a related discipline, or equivalent relevant professional experience.
At least 5 years of progressively responsible experience supporting federal travel operations, travel management systems, business systems analysis, or related federal program operations.
Demonstrated experience with federal travel management platforms such as GO.gov, Concur, E2 Solutions, or comparable government travel systems.
Strong understanding of federal travel authorizations, voucher processing, approval routing, reimbursement procedures, and travel management workflows.
Working knowledge of the Federal Travel Regulation (FTR) and applicable federal travel policies and procedures.
Experience supporting software implementation, system configuration, functional testing, or operational troubleshooting.
Experience participating in SIT, UAT, or similar system validation activities.
Ability to analyze complex system issues, identify root causes, document findings, and coordinate resolutions with technical support teams.
Experience developing SOPs, training materials, process documentation, or user support guides.
Strong proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Excellent written and verbal communication skills, including the ability to interact effectively with federal leadership, technical personnel, and end users.
Strong organizational skills and the ability to manage multiple priorities, track outstanding issues, and meet deadlines.
Ability to work independently and collaborate with cross-functional teams in a fast-paced federal government environment.

Nice To Haves

Direct experience implementing, administering, configuring, or supporting GO.gov.
Experience supporting a federal agency’s transition from Concur or another legacy travel platform to GO.gov.
Hands-on experience designing or configuring travel approval workflows, delegated approval structures, and user role assignments.
Familiarity with GSA travel services and coordination with government travel system service providers.
Experience using JIRA, ServiceNow, or comparable ticketing and defect management platforms.
Experience coordinating financial system integrations, data exchanges, or system interface testing.
Experience supporting federal financial management offices, including OCFO or OCIO organizations.
Familiarity with project management methodologies, implementation milestone tracking, risk management, and executive status reporting.
Experience developing and delivering instructor-led or virtual training for federal employees.
Federal consulting experience supporting financial management, administrative modernization, or enterprise business systems.
PMP, CAPM, or relevant business analysis or information technology certifications.

Responsibilities

Serve as a primary contact for GO.gov support, assisting federal employees, approving officials, and administrative personnel with authorizations, vouchers, system access, and approval workflows.
Troubleshoot travel orders, reimbursement vouchers, user profiles, routing configurations, and system functionality; provide first-level functional and technical support and escalate issues when needed.
Administer user profiles, role assignments, delegated approvals, approval hierarchies, and system configurations.
Validate approvers and approval chains, monitor delegated administration procedures, and ensure workflows align with agency policies and internal controls.
Support user profile imports, configuration workbooks, and data validation across test and production environments.
Support GO.gov implementation, configuration, testing, and continuous improvement.
Coordinate implementation challenges, technical issues, and milestones with GSA, IBM, and EXIM stakeholders.
Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), including preparing test plans, scenarios, and acceptance criteria.
Execute functional testing, document results, identify defects, and verify corrective actions before production deployment.
Assist in designing, configuring, and deploying travel approval workflows, including executive-level and financial approval routing.
Maintain system configuration documentation and validate updates, enhancements, and production changes.
Coordinate integration requirements and testing between GO.gov and EXIM financial management systems with OCIO and OCFO.
Investigate and document system defects, configuration issues, transaction errors, and workflow failures.
Create, monitor, and manage service desk tickets; coordinate complex troubleshooting and corrective actions with external and internal technical teams.
Use JIRA and other issue-tracking tools to document defects, monitor remediation, and communicate resolution status; maintain issue logs, escalation records, and remediation trackers.
Identify recurring issues and recommend improvements to system processes, configurations, and user support procedures.
Support implementation through milestone tracking, status reporting, risk identification, stakeholder coordination, and tracking outstanding actions and dependencies.
Facilitate implementation support and issue-resolution meetings involving EXIM, GSA, IBM, and other stakeholders.
Prepare executive briefings, project updates, issue summaries, and implementation progress reports; communicate issues to technical and nontechnical audiences.
Develop and deliver GO.gov training for EXIM employees and create and maintain SOPs, user guides, quick-reference materials, and system documentation.
Conduct training sessions, workshops, and office hours, provide individual user guidance, and identify training gaps.
Support EXIM’s transition from Concur to GO.gov, including coordination, validation, and preservation of historical travel records and supporting documentation.
Help resolve transition challenges and promote continuity of travel operations, accurate recordkeeping, and knowledge transfer.