Senior Facility Manager
About The Position
The Senior Facility Manager oversees multiple facilities, an entire campus, or a portfolio of client facilities, with at least one Facilities Manager and/or Assistant Facilities Manager reporting to the role. This position is responsible for implementing policies, procedures, and programs to ensure well-managed and maintained buildings, with emphasis on tenant needs, environmental health and safety, quality programs, and alignment with client goals. The Senior Facility Manager serves as the primary liaison with the client and leads coordination of services, activities, finances, vendors, and staffing for current and future facility needs. The role is also accountable for the portfolio’s financial and KPI performance.
Requirements
- Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
- A minimum of 8–10 years of facility management experience, including at least 3 years at the Facility Manager level.
- Experience in leasing, construction, engineering, and all facets of property operation and building management.
- Experience with human resources and performance management processes.
Nice To Haves
- Experience with critical system environments.
- CMMS/Work Order Management experience.
Responsibilities
- Oversee day-to-day facility operations, ensuring effective delivery of custodial, life-safety, engineering, and general maintenance services in accordance with company policies and ownership directives.
- Manage service contracts cost-effectively, including service delivery, performance and financial reviews, RFPs, contract pricing verification, and audit and control systems.
- Lead the facility management team in supervising maintenance programs for the interior and exterior condition, appearance, and operation of facilities.
- Ensure staff provide positive and prompt responses to requests from clients, tenants, and occupants.
- Ensure ongoing contract reviews assess client, tenant, and occupant needs and resolve problems promptly for the benefit of tenants, owners, and properties.
- Prepare and deliver consolidated budgets, financial reports, contract reviews, expenditure reports, and purchase-order reporting.
- Develop, prepare, and explain annual facility budgets, quarterly forecasts, and business plans.
- Assist with capital budget development, including contributions to five-year maintenance, facility improvement, and cost-reduction plans.
- Coordinate the collection, analysis, and reporting of statistics and performance data, including work-order productivity, cost savings, and improvements; review metrics to identify service gaps and recurring issues and implement corrective actions.
- Approve positions and direct hiring, training, and staff motivation; manage employee relations and conduct and approve staff performance evaluations.
- Drive customer focus and maintain effective relationships with key client contacts.
- Promote innovation through best practices, operational and service efficiency, and identification of industry trends and tools.
- Ensure tenants and vendors comply with insurance requirements and coordinate claims as needed.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance
- Disability insurance
- Paid and unpaid time away from work
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Senior
