Senior Facility Manager

Cushman & Wakefield•Minneapolis, MN

11h

About The Position

The Senior Facility Manager has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities, with at least one Facilities Manager and/or Assistant Facilities Manager reporting to the role. The position is responsible for implementing policies, procedures, and programs that support well-managed and well-maintained facilities, with an emphasis on tenant needs, environmental health and safety, quality programs, and the client’s goals and objectives. As the primary liaison with the client, the Senior Facility Manager coordinates services, activities, financials, vendors, and staffing for current and future operational needs. The position is accountable for the portfolio’s financial and KPI performance. The role oversees facility operations and service delivery, manages service contracts, and leads the facility management team. It is responsible for budgets, forecasts, business plans, reporting, capital planning, operational metrics, staffing, employee relations, performance evaluations, client relationships, operational improvement, and ensuring tenants and vendors comply with insurance requirements. Cushman & Wakefield offers eligible employees a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending and health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work. Eligible employees may also receive competitive pay. Compensation for this position is $102,000 to $120,000, subject to factors including location, experience, qualifications, and applicable agreements.

Requirements

Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
A minimum of 8–10 years of facility management experience, including at least 3 years at Facility Manager level.
Experience in leasing, construction, engineering, property operations, and building management.
Experience with human resource and performance management processes.
Communication proficiency, both oral and written.
Technical proficiency.
Problem-solving and analysis skills.
Customer focus.
Financial management skills.
Leadership skills.
Relationship management skills.
Team orientation.
Vendor management skills.
Ability to multitask.

Nice To Haves

Experience with critical system environments.
CMMS or work-order management experience.

Responsibilities

Oversee day-to-day operations of facilities, high-rises, or campuses, ensuring effective delivery of custodial, life-safety, engineering, and general maintenance services in accordance with company policies and ownership directives.
Manage service contracts cost-effectively, including service delivery, performance and financial reviews, RFPs, contract pricing, payments, and invoicing.
Establish audit and control systems to ensure statutory, policy, and contractual commitments are met.
Lead the facility management team in supervising maintenance programs for facility interiors, exteriors, appearance, and operations.
Ensure staff provide positive and prompt responses to client and tenant or occupant requests.
Ensure ongoing contract reviews assess client, tenant, and occupant needs and resolve problems promptly for the mutual benefit of tenants, owners, and properties.
Prepare and deliver consolidated reports and reviews covering budgets, financial reports, contracts, expenditures, and purchase orders.
Develop, prepare, and explain annual facility budgets, quarterly forecasts, and business plans.
Assist in developing capital budgets, including contributions to five-year maintenance, facility improvement, and cost-reduction plans.
Coordinate collection, analysis, and reporting of statistical data to assess objectives, work-order productivity, cost savings, and improvements.
Review work-order metrics and systems to identify service gaps and recurring issues, and provide corrective actions.
Approve positions and direct hiring, training, and staff motivation; manage employee relations and conduct and approve performance evaluations.
Drive customer focus and maintain effective relationships with key client contacts.
Promote innovation by developing best practices, improving operational and service efficiency, and identifying industry trends and tools.
Ensure tenants and vendors comply with insurance requirements and coordinate claims as required.