Senior Facilities Manager - Income Property Asset Management (Hybrid)
About The Position
The Senior Facilities Manager - Income Property Asset Management position provides strategic oversight of the physical condition, operational performance, financial management, and vendor accountability across a geographically dispersed portfolio of income-producing corporate properties. In a hybrid environment, the role is the primary liaison between internal stakeholders, third-party property management firms, tenants, and service providers. It supports consistent execution of facility operations, maintenance programs, capital projects, and vendor performance across multiple markets and time zones. The position uses technical expertise, financial acumen, and relationship management skills to advance operational excellence, regulatory compliance, asset preservation, customer satisfaction, and long-term real estate objectives. The role provides remote oversight and strategic direction for a multi-state portfolio; assesses facilities and operations; supports preventive maintenance, emergency planning, acquisitions, renovations, repairs, and capital improvements; and oversees ServiceChannel work orders and vendor accountability. It also manages property-management relationships, operating and capital budgets, financial reviews, stakeholder engagement, and tenant-related facility matters.
Requirements
- Bachelor's degree and 6 years of experience in Corporate Real Estate Facilities/Property Management, or a high school diploma or GED/equivalent and 10 years of such experience.
- Strong working knowledge of commercial building systems, including HVAC, roofing, electrical, and plumbing.
- Experience managing or auditing third-party vendors or property managers.
- Experience performing site inspections and facilities condition assessments and identifying code or compliance risks.
- Familiarity with lease obligations, tenant relationships, and property operations.
- Strong interpersonal, written, and verbal communication skills, with the ability to balance partnership with accountability.
- Proficiency with CMMS platforms, Microsoft Excel, and budgeting tools.
- Ability to manage multiple sites or portfolios.
- Willingness and ability to serve in an on-call capacity and respond to facility-related emergencies, critical incidents, and after-hours issues as needed.
- Ability to travel approximately 40% of the time, with travel requirements varying according to business needs, project demands, and portfolio requirements.
Nice To Haves
- BOMA or CFM certification.
- Experience with ServiceChannel.
Responsibilities
- Provide remote oversight and strategic direction for a multi-state portfolio of income-producing properties managed by third-party property management firms.
- Conduct facility assessments and operational reviews to identify risks and support long-term asset preservation strategies.
- Partner with property management teams to execute preventive maintenance programs, emergency response planning, and business continuity initiatives.
- Support acquisitions, renovations, major repairs, and capital improvement projects.
- Oversee ServiceChannel work order operations, ensuring timely assignment, execution, communication, and invoice compliance.
- Analyze work order metrics, response times, recurring failures, and vendor performance trends to improve service delivery.
- Manage escalations and ensure accountability throughout the work order lifecycle.
- Directly manage third-party property management companies through defined performance metrics and service expectations.
- Conduct monthly operational meetings to review property performance, tenant concerns, financial results, project status, and open risks.
- Review vendor proposals and capital requests to validate scope, pricing, and technical accuracy.
- Develop, manage, and oversee annual operating and capital budgets across a geographically dispersed portfolio.
- Review monthly financial reports, forecasts, and budget variances with property management partners.
- Prepare business case recommendations for major capital investments and cost-saving initiatives.
- Serve as the primary point of contact for facility-related matters impacting tenants, property managers, vendors, and First Citizens Bank stakeholders.
- Partner across CRE verticals to standardize facility operations, improve efficiency, and deliver a consistent stakeholder experience.
- Facilitate recurring portfolio review meetings and maintain partnerships while driving accountability and service excellence.
- Serve in an on-call capacity and respond to facility-related emergencies, critical incidents, and after-hours issues as needed.
- Travel approximately 40% of the time, with requirements fluctuating based on business needs, project demands, and portfolio requirements.
Benefits
- Competitive benefits program designed to meet associates' needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
