Sr. Facilities Manager

JLL•Houston, TX

3d•Onsite

About The Position

The Senior Facilities Manager provides senior operational oversight across an assigned Integrated Facilities Management (IFM) portfolio. This role supports consistent service delivery, escalation management, vendor performance, work order discipline, compliance routines, financial controls, and stakeholder communication across multiple locations. Day-to-day site operations are led by local Facility Managers. This role provides the senior oversight layer, helping ensure local teams are aligned, supported, and executing consistently across the assigned portfolio. This role is designed to strengthen consistency, escalation discipline, and leadership coverage across a distributed portfolio while allowing local Facility Managers to retain day-to-day site ownership.

Requirements

7–10 years of progressive facilities management, workplace services, property operations, engineering operations, or Integrated Facilities Management experience
Experience overseeing multi-site facilities operations or distributed service delivery teams
Experience coaching Facility Managers, Assistant Facility Managers, vendors, and site support teams
Working knowledge of building systems, including HVAC, electrical, plumbing, fire/life safety, building automation, maintenance, and facility operations
Experience using CMMS platforms such as Corrigo, ServiceNow, Maximo, or similar systems
Strong vendor management, service delivery, stakeholder communication, financial tracking, and escalation management skills
Proficiency with Microsoft Office, Teams, Outlook, SharePoint, Smartsheet, dashboards, and workflow tracking tools
Ability to manage multiple priorities, respond to urgent operational matters, and communicate clearly under pressure
Ability to travel periodically across assigned portfolio locations as needed
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s degree in Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field
IFMA CFM, FMP, SFP, PMP, OSHA 30, BOMI, LEED, or related certification
Experience in outsourced service delivery or corporate real estate environments
Experience supporting complex corporate, R&D, technology, manufacturing, warehouse, or mixed-use facilities
Experience with planned maintenance, shutdown coordination, incident management, emergency response, root cause analysis, and business continuity support
Knowledge of service level agreements, vendor KPIs, procurement processes, account governance, and financial controls
Strong leadership presence, organizational discipline, follow-up capability, and ability to influence without direct authority

Responsibilities

Provide senior oversight across assigned sites, partnering with local Facility Managers and site teams to ensure operational priorities, service delivery, stakeholder communication, and vendor performance remain aligned with account expectations.
Provide guidance to Facility Managers, Assistant Facility Managers, coordinators, vendors, and site support teams. Set expectations for responsiveness, documentation, escalation discipline, safety, customer service, and ownership.
Monitor facilities operations across assigned sites, including building operations, maintenance coordination, janitorial, workplace support, vendor services, and customer-facing facilities support. Ensure local teams execute in alignment with JLL standards, client expectations, account procedures, and service levels.
Review CMMS activity, aging tickets, preventive maintenance completion, repeat issues, and service trends. Use work order data to identify gaps, improve planning, and support performance reporting.
Oversee vendor performance, scope execution, proposal review, corrective actions, and service quality. Support technical coordination related to HVAC, electrical, plumbing, fire/life safety, building automation, general maintenance, and other building systems.
Support local site leaders in communicating service impacts, escalations, planned work, incidents, risks, and business impacts to client stakeholders and internal account partners.
Support safety compliance, audit readiness, incident response, corrective action tracking, business continuity planning, invoice review, budget tracking, cost control, and savings identification.