Senior Experience Operations Analyst
About The Position
The Senior Experience Operations Analyst drives value across Experience Operations by leading complex departmental projects, evaluating business processes, and prioritizing improvement opportunities. The role partners with Experience Operations leadership to translate organizational priorities into actionable plans and sustainable business results through project management, data-driven analysis, and change management. It collaborates with cross-functional partners to advance enterprise strategy, continuous improvement, and teamwork. The analyst leads projects and organizational change from initiation through implementation and assessment; supports departmental strategic initiatives and operational excellence; evaluates performance data and develops decision-support reporting; and coordinates regulatory and business readiness with Legal, Compliance, Risk Management, and business leaders. The position requires discretion with confidential GuideStone business matters. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- At least 5 years of experience in project management, business analysis, consulting, business transformation, process improvement, operational excellence, or related disciplines.
- Demonstrated success leading complex cross-functional initiatives and enterprise projects.
- Experience influencing stakeholders and driving outcomes without direct authority.
- Experience developing executive-level presentations, recommendations, and business cases.
- Ability to manage multiple initiatives in a fast-paced and evolving environment.
- Bachelor's degree in Business Administration, Operations Management, Finance, Information Systems, Engineering, or a related field.
- Strong knowledge of project management, continuous improvement, and change management methodologies.
- Strong analytical, problem-solving, and business process evaluation skills.
- Ability to identify opportunities and translate concepts into actionable plans.
- Strong verbal, written, presentation, and facilitation skills, including the ability to influence and build consensus across organizational levels.
- Strong organizational, planning, and prioritization skills.
- Ability to manage confidential and sensitive information with discretion.
- Proficiency in business productivity, reporting, workflow automation, and data analysis tools.
- Must maintain complete confidentiality regarding GuideStone business matters.
Nice To Haves
- Master's degree.
- Lean Six Sigma Green Belt.
- Project Management Professional (PMP), Agile, Scrum, or equivalent certification.
Responsibilities
- Lead departmental projects, initiatives, and workgroups from initiation through implementation and post-implementation assessment, ensuring outcomes support operational objectives and deliver measurable business value.
- Develop project charters, business requirements, plans, communication strategies, testing strategies, implementation schedules, and success measures; manage scope, timelines, dependencies, risks, issues, and stakeholder expectations.
- Lead change efforts for new processes, technologies, products, services, and regulatory initiatives through stakeholder engagement, communication planning, training coordination, and adoption support.
- Support Experience Operations leadership in developing, executing, monitoring, coordinating, and facilitating departmental strategic initiatives.
- Facilitate process mapping, value stream analysis, root cause analysis, workflow design, and continuous improvement workshops; develop future-state designs, implementation roadmaps, and measurable success criteria.
- Identify, evaluate, prioritize, and maintain a portfolio of product, service, technology, and process improvements that enhance operational efficiency, customer experience, self-service, regulatory readiness, strategic value, organizational impact, and resource alignment.
- Monitor operational, service, project, regulatory, and business performance data to identify trends, risks, opportunities, and issues requiring management attention.
- Develop dashboards, scorecards, key performance indicators, and reporting tools to support decisions and measure initiative effectiveness.
- Prepare presentations, business cases, analyses, performance summaries, decision-support materials, and leadership updates about initiative progress, business impacts, implementation plans, and operational changes.
- Coordinate with Legal, Compliance, Risk Management, and business leaders to assess proposed or enacted regulatory requirements and support implementation planning, operational readiness, and related process changes.
- Maintain complete confidentiality regarding GuideStone business matters.
Benefits
- Generous benefits package.
- Flexible work schedules.
- Opportunity to be involved in community outreach.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
