Senior Experience Operations Analyst

GuideStone•Dallas, TX

11d

About The Position

The Senior Experience Operations Analyst advances operational excellence across Experience Operations by leading complex departmental projects, evaluating business processes, and prioritizing improvement opportunities. The role partners with Experience Operations leadership to translate organizational priorities into actionable plans and sustainable business results through project management, data-driven analysis, and change management. It collaborates with cross-functional partners to advance enterprise strategy, continuous improvement, and teamwork. The analyst leads initiatives from initiation through implementation and post-implementation assessment; supports departmental strategy execution; facilitates process analysis and improvement; monitors performance and develops reporting tools; and prepares leadership decision-support materials. The role also coordinates with Legal, Compliance, Risk Management, and business leaders on regulatory impacts, implementation planning, operational readiness, and related process changes. GuideStone describes its culture as valuing excellence, teamwork, humility, integrity, compassion, and stewardship, and offers flexible work schedules, community outreach opportunities, and tuition reimbursement.

Requirements

At least 5 years of experience in project management, business analysis, consulting, business transformation, process improvement, operational excellence, or related disciplines.
Demonstrated success leading complex cross-functional initiatives and enterprise projects.
Experience influencing stakeholders and driving outcomes without direct authority.
Experience developing executive-level presentations, recommendations, and business cases.
Ability to manage multiple initiatives in a fast-paced and evolving environment.
Bachelor’s degree in Business Administration, Operations Management, Finance, Information Systems, Engineering, or a related field.
Strong knowledge of project management, continuous improvement, and change management methodologies.
Strong analytical, problem-solving, and business process evaluation skills.
Ability to identify opportunities and translate concepts into actionable plans.
Strong verbal, written, presentation, and facilitation skills, including the ability to influence and build consensus across organizational levels.
Strong organizational, planning, and prioritization skills.
Ability to manage confidential and sensitive information with discretion; complete confidentiality regarding GuideStone business matters is required.
Proficiency in business productivity, reporting, workflow automation, and data analysis tools.

Nice To Haves

Master’s degree.
Lean Six Sigma Green Belt.
Project Management Professional (PMP), Agile, Scrum, or equivalent certification.

Responsibilities

Lead departmental projects, initiatives, and workgroups from initiation through implementation and post-implementation assessment, ensuring outcomes support operational objectives and deliver measurable business value.
Develop project charters, business requirements, project and communication plans, testing strategies, implementation schedules, and success measures; manage scope, timelines, dependencies, risks, issues, and stakeholder expectations.
Lead organizational change efforts for new processes, technologies, products, services, and regulatory initiatives through stakeholder engagement, communication planning, training coordination, and adoption support.
Support Experience Operations leadership with the development, execution, monitoring, coordination, and facilitation of departmental strategic initiatives, aligning stakeholders, priorities, and organizational objectives.
Facilitate process mapping, value stream analysis, root cause analysis, workflow design, and continuous improvement workshops; develop future-state process designs, implementation roadmaps, and measurable success criteria.
Identify, evaluate, prioritize, and maintain a portfolio of product, service, technology, and process improvements to enhance operational efficiency, customer experience, self-service capabilities, regulatory readiness, strategic value, organizational impact, and resource alignment.
Monitor operational, service, project, regulatory, and business performance data to identify trends, risks, opportunities, and areas requiring management attention.
Develop dashboards, scorecards, key performance indicators, and reporting tools to support decisions and measure initiative effectiveness.
Prepare presentations, business cases, analyses, performance summaries, decision-support materials, and leadership updates about initiative progress, business impacts, implementation plans, and operational changes.
Coordinate with Legal, Compliance, Risk Management, and business leaders to assess proposed or enacted regulatory requirements and support implementation planning, operational readiness, and process changes.